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Page Showing 1-19 of 19 questions
  • QuestionIs the Y-connector and short water hose included in the purchase of this Model? It’s not clear in the What’s Included section.

    Asked by DryerPurchaser.

    • Answer Yes they are both included

      Answered by Lovesamsung

  • QuestionCan this dryer be used as a standalone or does it have to be stacked?

    Asked by Debbie.

    • Answer Great question, Debbie. Yes, the dryer can stand alone and does not need to be stacked to function. Please see the link for more details. Installation Specifications on page 2 https://image-us.samsung.com/SamsungUS/samsung/us/home-appliance/pdf/07012019/DVG45R6300V_V4.pdf Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs this dryer comes with a Shoe dryer rack?

    Asked by Marisol.

    • Answer Thank you for asking, Marisol! This model does not come with a dryer rack. ^Jecca

      Answered by Samsung

  • QuestionI have a Frigidaire Affinity washer, they no longer make that line. Can this dryer be stacked on top of the frigidaire. I have the original stacking mounts too.

    Asked by Alex.

    • Answer Hi Alex, Thank you for reaching out to us. We appreciate your interest regarding if the Stackable Smart Gas Dryer can be stacked on your Frigidaire Washer. To answer your question, the unit is stackable, but it's only stackable with the unit that has a Stacking Kit Model No. SKK-8K. Since we don't have the information on your Frigidaire Affinity Washer, we won't be able to verify if it will be compatible. Kindly visit the User's Manual on Page 17 for reference: https://downloadcenter.samsung.com/content/UM/202101/20210108101259759/DV6300_DC68-03381T-11_EN_CFR_MES.pdf Should you need assistance, you may reach us via the following for immediate support: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144761204 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionCan i use this dryer wiith lp without convertion kit?

    Asked by Great.

    • Answer Hi Johnny. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry if you can use a L.P. without a convertion kit. Regarding your concern, here are the requirements for using an L.P. gas. Use only natural or L.P. (liquid propane) gases. • The installation must be conformed with local codes, or in the absence of local codes, with the national fuel gas code, ANSI Z223.1/NFPA 54, latest revision(for the UNITED STATES), or with the natural gas and propane installation code, C.S.A. B149.1(for Canada). • Gas dryers are equipped with a burner vent for use with natural gas. If you plan to use your dryer with L.P. (liquid propane) gas, it must be converted for safe and proper performance by a qualified service technician. (L.N.G. models only) You must check the burner of your model and use the proper LP Kit accordingly. To check the detail information of the burner, open the door and check the rating label location on the door frame. - 20,000 BTU: LPKIT-4/XAA (DC98-04114A) - 22,000 BTU: LPKIT-3/XAA (DC99-00792A) • A 1/2” (1.27 cm) gas supply line is recommended and must be reduced to connect to the 3/8” (1 cm) gas line on your dryer. The National Fuel Gas Code requires that an accessible, approved manual gas shut-off valve be installed within 6” of your dryer. • Gas dryers installed in residential garages must be raised 18 inches (46 cm) above the floor. • Additionally, a 1/8” (0.3 cm) N.P.T. (National Pipe Thread) plugged tapping, accessible for test gauge connection, must be installed immediately upstream of your dryer’s gas supply connection. • Your dryer must be disconnected from the gas supply pipe system during any pressure testing of the system. • Do not reuse old flexible metal gas lines. Flexible gas lines must be designed and certified by the standard for connectors for Gas Appliances, ANSI Z21.24 • CSA 6.10. Here is the link to your user manual for further assistance. Please go to page 20. https://downloadcenter.samsung.com/content/UM/202101/20210108101259759/DV6300_DC68-03381T-11_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144265501 ^Camille

      Answered by Samsung

  • QuestionWhy does my clothes and inside the gas dryer smells like gas or kerosene when I run it?

    Asked by Kirbs.

    • Answer Hi Kirbs! We'd like to help you with this. Here is a link (https://bit.ly/3FxkEjP) to our guide on what steps to take if your dryer has a gas smell. ^Jecca

      Answered by Samsung

  • QuestionIs the supplied Y-connector plastic or metal?

    Asked by Anonymous.

  • QuestionDoes the dryer have a reversible door (opens either right or left, depending how you set it up?). Thank you.

    Asked by Anonymous.

    • Answer It sure does! In fact, we've even included instructions on how to reverse the door on page 36 of the user manual (https://bit.ly/3wrTIMF). ^Jecca

      Answered by Samsung

  • QuestionDoes this dryer vent from the side? If yes, which side? It is the gas model. I'm not sure how to determine which side is which, is the right side as you face the dryer or is that the left side?

    Asked by AP.

    • Answer It vents in the rear of the gas dryer,, near the bottom center of the back.

      Answered by Steve

  • QuestionWhat is the energy usage for this item and its usage and comparison to other gas models

    Asked by Jowe.

    • Answer Hi Jowe! I'd like to provide this link (https://bit.ly/3s6aSi8) to our support page for this model. In the product info section you can find all the available electrical ratings. You can also use the search tool to find the support page for other models as well. Or, if you would like, you can leave another question with the model numbers you are interested in, and I would be happy to look them up for you. ^Jecca

      Answered by Samsung

  • QuestionCan this gas dryer be connected to the same power line as the washer machine? (120V @ 15AMP)? In other words, how much watts it consumes when active?

    Asked by Pavel.

    • Answer Hello Pavel, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if how many watts does this Samsung dryer consumes when active. We understand that this information may be essential for you to know. We're here to help. Below are the electrical requirements of this Samsung dryer. Ampere: 15 Amps Voltage/Frequency: 120V/60Hz Below is the link to the user manual for additional information about electrical requirements. See pages 21-22. https://downloadcenter.samsung.com/content/UM/202101/20210108101259759/DV6300_DC68-03381T-11_EN_CFR_MES.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144348704 -Angelica

      Answered by Samsung

  • QuestionDoes this dryer have a light in the drum?

    Asked by Mel.

    • Answer Hello Mel, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this Samsung dryer has a light in the drum. We understand that this information may be essential for you to know. We're here to help. As per checking, yes, it has a drum light. You need to press and hold Eco Dry for 3 seconds to turn the drum light on or off. You may check page 46 of the user manual to know more about the operation of the drum light. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144348561 -Angelica

      Answered by Samsung

  • QuestionHi..where is the lint trap on this model? thank you

    Asked by stef.

    • Answer The ling trap is located at the door opening inside the drum. Thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • QuestionWhat kit do I need for the installers to stack these units at installation.

    Asked by Dk.

    • Answer The compatible stacking kit for this dryer is SKK-8K. Thank you for choosing Samsung for your laundry needs! ^Lena

      Answered by Samsung

  • QuestionWhat Lp conversion kit is required for this?

    Asked by Cobra23.

  • Questiondoes this dryer allow me to dry my comforter? is this much of a difference from a 7.8 cu ft?

    Asked by Anonymous.

    • Answer Yes, But comforter only; nothing else can be added.

      Answered by AVCABLE

  • QuestionIs this fingerprint resistant and stainless steel?

    Asked by Gab.

    • Answer I don’t think so but the color will not show fingerprints easily.

      Answered by RaySeen1

  • QuestionCan this dryer be configured for side venting?

    Asked by Austin.

    • Answer Yes. Vents from several areas as needed

      Answered by RaySeen1

  • QuestionDoes this dryer come with the gas converter kit?

    Asked by Coya23.

    • Answer No. Must purchase separately.

      Answered by RaySeen1