“I purchased my Samsung Bespoke 30 Cubit refrigerator in Dec 22 but in March 2023, I opened my freezer and it looked like it snowed inside and today, 4/7/23, the freezer is warm and I have ice cream melting. Is there something that I missed setting up?”
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Greetings! We are here to help you with the temperature of the freezer on this Samsung refrigerator model. I have shared several related Samsung videos and links that will guide you on what steps to take. My Samsung refrigerator is not cool enough: https://www.youtube.com/watch?v=FiAGtKdGHPA What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment: Refrigerator, Freezer, or FlexZone is not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001029/ Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/ You may visit this model's user manual shared below for additional steps to take. Turn to page 64. https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145651682 to help our team pull up your information. Leo
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