Questions & Answers

Q: QuestionThe product description says Auto Dispense - which usually means that you put in a full bottle of detergent and the machine automatically pulls the amount needed, however, the specification says its single load detergent? Which is it?

Asked 2 years ago by TonyNoJoe.

• A:Answer The machine has two cartridges, one for softener and one for detergent. From about a month of use, I’ve noticed a single fill of both lasts about a month since I just refilled both a few days ago. I use concentrated detergent and concentrated softener. I have the concentrations set in the app and I have the dosing set to medium for both. The machine will add more or less detergent based on how dirty the load is after it runs for a bit. Softener is a fixed volume every time. There are also two manual cups in the drawer, one for manual detergent and one for liquid bleach. If you turn auto dispense off on a cycle, the machine will run with the manual detergent cup. This is useful for things like wool or activewear that use specialized detergents. I hope that helps!

  Answered 2 years ago by mjm4273Verified Purchase

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Q: QuestionDoes this washer have a detergent refill alert?

Asked 2 years ago by Ottoniel.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Yes, and Bluetooth will send notification to your phone

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this fit in enclosed space that has depth of 36 inches. I mean including the space needed for hoses, cords, etc.

Asked 1 year ago by SamW.

• A:Answer Let me correct my previous answer. If you're space is only 36" and you want to fit the washer and all the hoses etc, that is insufficient to what the mfg calls for. So it should be closer to 40.5" of space that you need if you include the manufacturer space spec for the hoses. Washer is 34.5" deep and the hose spec calls for 6" so Could you fudge it and go less space, yes you could, but that is not what the manufacturer suggests. So if you have issues with your washer and did not follow the installation instructions and something goes south, it will be on you.

  Answered 1 year ago by P8reot12

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Q: QuestionCan I wash and dry a king size comforter in this machine? How about a queen size comforter and sheets in one load?

Asked 2 years ago by Swoopster.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Yes to both of these questions, it is a large capacity machine.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes it have a self venting feature so mold won’t build up after use without having to leave the door open?

Asked 2 years ago by Olt.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer No it does not have the self venting feature. However, the detergent tray removes easily and I wipe it out with a paper towel to prevent mold build up in the detergent try, then I give the silicon/rubber ring around the door a wipe as well, leave the door open for a bit and have had no mold/mildew issues so far. But it does not have the vent that some front load washers have.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIf you want to use powder detergent or a pod, do you put those items directly into the drum with the clothes?

Asked 1 year ago by socal.

• A:Answer Greetings, If you will be using pods on the washer, you need to put them directly in the tub, and for powdered detergent, you need to remove the container and put powdered detergent directly into the main wash compartment. You can check out the steps to add powder detergent on the model's user manual link below, on page 31. https://downloadcenter.samsung.com/content/UM/202401/20240124193631414/DC68-04386A-03_IB_WF8900B-WF6500B-AD_SimpleUX_EN_CFR_MES_240123.pdf Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the drum have a plastic "tub" surrounding the drum or is there just a metal drum?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer The outer drum of this machine is made of an antimicrobial plastic. It’s polyethylene which is durable and chemically stable and it has an antimicrobial material embedded into it. The inner drum is stainless steel with polyethylene fins to agitate the laundry. The outer drum mates with a flexible synthetic rubber boot seal that is treated with the same antimicrobial material as the outer drum. The end result is a highly mildew resistant finished product. The best way to preserve the machine is to use only as much softener and detergent as the machine thinks it needs, so make sure you set the concentration and dosing settings in the app. High quality detergent and softener are also critical, I find my machines have done the best with Persil Professional and Downy Wrinkle Guard. Also, make sure you run the self clean cycle when the machine tells you it’s time and don’t skip. A helpful hint is to use Clorox Bleach crystal packs in the self clean cycle. Unlike liquid bleach, the calcium hypochlorite in the crystal packs has twice the germ killing power of liquid bleach and also the calcium helps break down any residual detergent.

  Answered 2 years ago by mjm4273

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Q: QuestionI recently got the washer and when I did my first load it was spinning violently. The load was not small or large, it was a medium size, and they were no big items. I also used level 3 for spinning and t was still spinning violently. Any insight?

Asked 1 year ago by Bee.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer This sounds like you still have your shipping bolts in the machine. When installing did you remember to remove all four shipping bolts on the back of the machine? These stop the barrel from being able to move freely causing all the velocity to go through the machine instead.

  Answered 1 year ago by AlexanderVerified Purchase

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Q: QuestionWhich way does the door swing (are hinges on left or right)? I need right hinged door so can you change it or is there an option to select left or right?

Asked 2 years ago by Mkangelo.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Hi Mkangelo, We wanted to thank you for sending this question. You can't change the direction of the washing machine door, but your dryer door has this capability. The hinged door or door opening is from right to left. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionCan we use washer and dryer at the same time?

Asked 2 years ago by Monika.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Of course! If you have them stacked with the connection kit, simply select which machine you want to control on the washer control panel and it will let you make adjustments and start the dryer independent of controlling the washer.

  Answered 2 years ago by mjm4273

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Q: Questionis this one for washing and drying?

Asked 3 months ago by polla.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Hello Polla, No, this is a washing machine model that only washes. To use the "Dryer" option, the washer must be stacked with its matching dryer and utilize the MultiControl kit and function. For your reference, you can check the product description at the following link: Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer with AI OptiWash™ and Auto Dispense https://www.samsung.com/us/home-appliances/washers/bespoke/bespoke-5-3-cu-ft-ultra-capacity-front-load-washer-with-ai-optiwash-and-auto-dispense-in-brushed-navy-wf53bb8900adus/ Have a lovely day. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionI have a Samsung BESPOKE A1 Opti washer.I have my settings for detergent & softener on high.When using the Optiwash cycle does this mean it will dispense more detergent and softener or not. And which cycles can I use the high detergent & softener settings

Asked 4 months ago by Emergency.

Q: QuestionWhere do I add Lysol laundry sanitizer in my Bespoke washer?

Asked 7 months ago by Emmjaavee.

• A:Answer Hi Emmjaavee, Thank you for reaching out regarding the best way to add Lysol laundry sanitizer to your Samsung Bespoke washer, model WF53BB8900AGUS. We appreciate your attention to maintaining the best hygiene in your laundry. For this model, the laundry sanitizer can generally be added to the "Detergent drawer guidelines" of your washer's detergent drawer. This location allows the sanitizer to dispense during the rinse cycle, ensuring proper sanitation. It’s essential to follow the Lysol sanitizer’s usage instructions as well as your washer's guidelines for best results. For a more detailed, step-by-step guide, you may find it useful to consult your washer’s user manual. The section on using laundry additives starts from page 31, where you'll find comprehensive details on adding different types of laundry enhancers. Manual https://downloadcenter.samsung.com/content/UM/202407/20240725163438893/DC68-04386A-04_IB_WF8900B-WF6500B-AD_SimpleUX_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147669057) to help our team gather your information. Have a great day. ^Charles

  Answered 7 months ago by Samsung

  
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Q: QuestionHow can the Bespoke washer be configured to not require connection to a Bespoke dryer?

Asked 7 months ago by Ladiesman217.

• A:Answer You just don't plug it into the dryer.

  Answered 6 months ago by RobJ

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Q: QuestionIs this machine 110 or 220?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Greetings, This model has a 120V/60Hz. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 10 months ago by Samsung

  
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Q: QuestionWhen the washer and dryer are stacked can they be put on a pedestal or platform to raise the height off the floor? If yes, How much weight will a platform need to be able to support?

Asked 1 year ago by Buyer.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Greetings! No, the compatible Samsung pedestal is designed to carry the weight of either the washing machine or the dryer only. Only a single home appliance can be installed with a compatible pedestal. It is not recommended to use a pedestal with a stacked installation of a washing machine and dryer. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the washer have a woolens cycle?

Asked 1 year ago by Wegan.

• A:Answer Hi Wegan, No, this Samsung washing machine does not have the specific woolens cycle but has a counterpart called the delicates cycle. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washing machine have delay start?

Asked 1 year ago by Baxter.

• A:Answer Yes, on top of delay start, with smart things you can even set up a designated start time and end time so you never have to worry about your clothes just sitting while you are busy.

  Answered 1 year ago by Alexander

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Q: QuestionI leave the door open on my samsung front loading washer when not in use. How can I turn the interior light off while door is slightly ajar?

Asked 1 year ago by Welding.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Brushed Navy

• A:Answer Hi there, We're excited to answer your question. Let's provide the details you need. The drum light feature turns on when the washer door is opened, once enabled, and as long as the power cable is connected. However, the drum light feature automatically turns off after 2 minutes. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat are the dimensions of the door?

Asked 1 year ago by LAN.

• A:Answer he dimensions of the door on the Samsung - Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer with AI OptiWash and Auto Dispense - Silver Steel (model WF53BB8900ATUS) are: Height: 38.375 inches (97.5 cm) Width: 27 inches (68.5 cm) Depth: 1.75 inches (4.4 cm) The door is made of tempered glass, which is strong and durable. The door also has a self-closing mechanism, which helps to prevent the door from slamming shut.

  Answered 1 year ago by NicoR

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