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Hi LIZMORRIS, We realize that this situation is difficult since doors are there to keep the heat in to ensure food is cooked properly. I have shared a Samsung link that will help with your oven door. Samsung oven door will not close: https://www.samsung.com/us/support/troubleshooting/TSG01209248/ I have also shared a Samsung link that can help with your concern about the oven not cooking properly. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144839274 and it will help our team pull up your information. Leo
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