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Questions & Answers

Your price for this item is $3,329.99
Page Showing 1-20 of 66 questions
  • QuestionIs the oven electric or is it also gas?

    Asked by Kristen.

    • Answer The oven on the dual fuel stove is electric. The burners are gas. Hence "dual fuel!" We like this, because during a Florida power outage, we can still light the burners with a match, and cook on the stove top. We like the electric oven for more even baking and broiling.

      Answered by Russ

  • QuestionIs there a wok ring/accessory for this stovetop? Our current wok is a curved bottom wok.

    Asked by Rdw22.

    • Answer Hi Rdw22, Several accessories come with this Samsung range model. Let me get the information for you about a wok grate accessory. Yes, a wok grate does come with the Samsung range model. This is an accessory that will fit well with your wok. Leo

      Answered by Samsung

  • QuestionWhat is the material of the burners on this range? Than you, Emmanuel

    Asked by Manny.

    • Answer Hi there, Manny! According to our specifications, the cooktop of this model is made of Black Porcelain Enamel. ^Jecca

      Answered by Samsung

  • QuestionYou: Hi...And wanting to buy a stove that will work with propane gas. It’s to replace a stove we already have here that uses propane. Do we need to buy a propane converter for the new one?

    Asked by Stormhold.

    • Answer Great question, Stormhold! All Samsung gas ranges come with a compatible LP (liquid propane) conversion kit. Samsung does recommend having a licensed professional perform the conversion due to the risks associated with gas and propane. ^Jecca

      Answered by Samsung

  • QuestionIf you use the oven as two separate one , are you able to set the ovens to different temperature and can you use just the first oven with out using the 2nd

    Asked by Chey.

    • Answer Hi Chey, Your question about the temperature setting and simultaneous use of the dual oven are good ones. You can set different temperature settings on the upper and lower oven when twin mode is activated. Also, you can use the upper oven without utilizing the lower oven and vice-versa. Leo

      Answered by Samsung

  • QuestionI did not know that I had to buy the power cord separately What is the part #

    Asked by Mir7000.

    • Answer The power cord you can get at lowes or Home Depot. And you can decide which kind you want just as long as it’s 240v compatible. The dual range runs 3.3 kw so a regular power cord cannot handle it.

      Answered by Anonymous

  • QuestionDoes this range have a TOAST setting? I used that setting frequently on my old range. It eliminates the need for a counter cluttering toaster oven!

    Asked by Susan.

    • Answer Hi Susan. Thank you for reaching out regarding your Samsung - Flex Duo™ 6.3 cu. ft. Front Control Slide-in Dual Fuel Range with Smart Dial, Air Fry & WiFi, Fingerprint Resistant if you can toast bread. Regarding your concern, as much as I want you to be able to toast bread, this feature is not available in this range. Here are the settings on the range oven. Convection Bake Convection Roast Air Fry Bake Variable Broil Keep Warm Proofing Dehydrate I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/ranges/dual-fuel/6-3-cu--ft--flex-duo--front-control-slide-in-dual-fuel-range-with-smart-dial---air-fry---wi-fi-in-stainless-steel-ny63t8751ss-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144389965 ^Camille

      Answered by Samsung

  • QuestionWhat is this the minimum and maximum baking temperature range for this oven?

    Asked by Alena.

    • Answer When using the entire oven the min is 175* and the max is 475* not including Broiler option. If you leave the oven divider in, the temps ranges are the same if using only 1 (top or bottom) oven space. If you are using both spaces simultaneously, they impact each other. I had something really hot in the bottom and then wanted to use the upper for warming only but due to the high temp in the lower, the min. for the top was much higher than I wanted. I tried switching them (heat rising and all) but I had the same limitation so just know that when using the divided ovens, the temps cannot be significantly different (e.g., 175 and 475). This was different when I was at an apt and had a GE model which has two true separate oven spaces but then you are limited for space unlike with the Samsung which allow both full or divided options.

      Answered by BoyMom

  • Questionp.5 of install manual says to "Use a dedicated 240-volt, 60-Hz, 40-amp, AC, fused electrical circuit for this range." p.12 has a diagram showing the "Recommended area for 120V electrical outlet on rear wall." Which is correct -- 120V or 240V?

    Asked by DaveF.

    • Answer I was just as confused and called Best Buy customer service. They didn’t know, but to help out, arranged for the installer to swing by and look at my kitchen. They confirmed you need a 240v outlet for this model. Since our original oven was gas running on 120v, we had to have an electrician come and upgrade the power supply to the range to 40 amps as well as swap out the outlet for the different 240 plug.

      Answered by Mike

  • Questioncan you cook a turkey in the bottom oven and cook a casserole in the top oven at the same time. Of so, what size turkey

    Asked by tami.

    • Answer Yes you could cook a turkey on the bottom and casserole on top. The question should be do you want it all in one oven with the same temperature or do you want to use it as two separate ovens. If you use it all in one then a large turkey would work fine. If you use it for two separate ovens you may want to keep your turkey on the lighter size i would guess maybe 10 to 12 oounds.

      Answered by sherill

  • QuestionWhat is the height range of this dual-fuel range with leg adjustments?

    Asked by mgs531.

    • Answer Hi there, The height of the range is 36 1/4" - 37". For reference, please see "Product Dimensions & Weight", page 2 of the spec sheet. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/dual/pd/ny63t8751s/NY60T8751SS_V2.pdf Also, please see "Installation safety", first bullet, page 10 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202309/20230919165405511/O_01._DG68-01218A-06_IB_FULL_NY63T8751SS_AA_EN.pdf Have a great day. ^Aloe

      Answered by Samsung

  • QuestionI'm getting this to replace an old electrical oven/stove. The current one is hardwired into a 40 amp 240v breaker. Since the power cord is sold separately for the oven on this new one, would I be able to just hardwire it the same way as the old one?

    Asked by RG.

    • Answer Hi there, Yes, this range model has the exact power requirement with your old range. Significantly, you can hardwire the power cable as well. But make sure you have the electrical wiring and hookup of your range connected by a qualified electrician. Have a great day. -John

      Answered by Samsung

  • QuestionCan the clock be set to be on at all times. Right now it goes to sleep due to inactivity. I read through the manual and not sure how to get it to show up (turn on - only the clock) at all times)

    Asked by magtse.

    • Answer Greetings, Yes, you must set the clock correctly to ensure the automatic features work properly, like the sleep mode. In Sleep mode, the control panel is inactive, displaying only the time until the user reactivates it. Please reference the link below and see page 16 (Clock). User manual: https://downloadcenter.samsung.com/content/UM/202309/20230919165405511/O_01._DG68-01218A-06_IB_FULL_NY63T8751SS_AA_EN.pdf Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146821995) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionWhat is the temperature range of the proof setting feature?

    Asked by Billy.

    • Answer Hi Billy, No temperature range is provided for the proof setting of this range model. However, the default temperature should be set to 95°F. Have a great day. -John

      Answered by Samsung

  • QuestionHello, I have LP at the home this will be installed in, not natural gas. Do I need some type of kit to make that work? If so, please send me information about it. Thank you!

    Asked by NATURALGASVSLP.

    • Answer Hi There, Yes, once this range model is purchased, an LP conversion kit is included. The conversion process should only be performed by a qualified LP gas installer. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionI currently have an electric stove and want to switch it to a gas one. Does the Samsung NY63T8751SS come with a conversion kit for that?

    Asked by Khaos.

    • Answer You’ll need a gas line in place regardless of what the range comes with. If there is no gas line in place, only a skilled tradesperson — a plumber or HVAC technician — can install a gas line and (fair warning) that is expensive. That’s the most important “conversion” you’ll need to switch from an electric range to a gas or duel fuel range. We did that in connection with some home renovations earlier this year and it cost more than $2,000.

      Answered by ScottK

  • QuestionI have the 6.3 cu.ft. Flex duo front control Slide in dual fuel range. We got the conversion kit for the stove top to convert from natural gas to LP. Besides changes the orifices on top, is there anything else to do to this dual fuel stove?

    Asked by Tigerfanalways.

    • Answer Hi there, We understand your needs about your question about your Samsung range. We recommend that your range is correctly installed and adjusted by a qualified service technician or installer for the type of gas (natural or LP) you will use. For your range to utilize LP gas, the installer must replace the five surface burner orifices and two oven orifices with the provided LP orifice set and reverse the GPR adapter. A qualified service technician must make these adjustments in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. The qualified agency performing this work assumes the gas conversion responsibility. Have a great day. Melardo

      Answered by Samsung

  • QuestionCan this model be ordered with a countertop lip?

    Asked by Nate.

    • Answer No, but you can find metal lips at Home Depot that fit between the stove and countertop perfectly.

      Answered by edtv

  • QuestionWhen you are using both ovens, are they both convection?

    Asked by Susan.

    • Answer Hi Susan, We appreciate your question about the dual oven if it can operate convection at the same time. The oven of this range is conventional and convection. It depends on how you would like to operate it. Both ovens can operate convection bake at the same time, or just one of them and the other is conventional. Please refer to pages 23 - 26 of this model's user manual I have shared below for steps on how to operate the dual oven. https://downloadcenter.samsung.com/content/UM/202103/20210308175728522/NY63T8751SS_AA_DG68-01218A-04_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144983173 and it will help our team pull up your information. Leo

      Answered by Samsung

  • QuestionIs the oven self-cleaning?

    Asked by tomas.

    • Answer Hi tomas, Excellent question! Yes, this Samsung range model has a self-cleaning feature. You can check it on the user's manual on pages 52 to 53. Here's the user's manual link: https://downloadcenter.samsung.com/content/UM/202103/20210308175728522/NY63T8751SS_AA_DG68-01218A-04_EN.pdf If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144933912. ^Rainly

      Answered by Samsung