Questions & Answers

Q: QuestionIs the entire laptop made from metal? Or is the bottom plastic? I'm returning the galaxy book pro since the bottom is plastic (but advertised as aluminum and magnesium alloy)... Before I buy the Pro 360, I want to ensure it's all metal and no plastic.

Asked 4 years ago by Andrew.

• A:Answer The bottom does feel like plastic, but the chassis as a whole is a lot more rigid than what I'm hearing about the regular Galaxy Pro. There is no give while typing or with the palm rest. Additionally, i can hold the laptop with my index finger under the touchpad and there is no flex. This laptop is almost a lb heavier than the regular Pro, and I think they put that into reinforcing the chassis. Since it's a all-in-one, it looks like Samsung put more effort into ensuring the 360's chassis is higher quality.

  Answered 4 years ago by Techie

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Q: QuestionWhy are questions here not answered? Why are the spec's and overview so poorly written? What connections does this have? USB, Type, HDMI, Type, number of them? Other video/audio? Is the RAM upgradable? To what? Is there any card reader(s)?

Asked 3 years ago by Gary.

• A:Answer There are three USB-C ports, one of which is Thunderbolt 4, a headphone/microphone jack, and a micro SD card reader. No USB-A, HDMI, or any other specialized ports, so you'll need to get a hub or dongle for plugging any of those sorts of devices in. RAM does not appear to be upgradeable but if you're brave enough to crack it open there is apparently a second m.2 SSD slot to expand the storage.

  Answered 3 years ago by someguyVerified Purchase

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Q: Questioncan I upgrade the ram from 8 GB to 16 Gb? plis

Asked 3 years ago by Jhon.

• A:Answer Answer: No, you can't. All Samsung Galaxy Book Pro 360 15 (2021) models have a soldered memory and there is no additional RAM slot for expansion. Since you can't change or add additional RAM after you buy, you want to make sure you buy the configuration with a right amount of memory at the initial purchase.

  Answered 3 years ago by Lucy2020Verified Purchase

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Q: QuestionHow many usb ports does this product have and, does it include an Ethernet port? I live in the mountains where wireless is dicey at best. Thank you

Asked 3 years ago by LivingMyDream.

• A:Answer There are three USB-C ports, one of which is thunderbolt 4. No dedicated ethernet port so you'll need some sort of USB C->ethernet adapter for that.

  Answered 3 years ago by someguy

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Q: Questionis this a 2in1? it doesn't say in the specifications, however the pictures indicate a 2in1 configuration.

Asked 4 years ago by SamsungJunkie.

• A:Answer Yes. Screen folds over and can be used like a tablet.

  Answered 4 years ago by Techie

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Q: Questiondoes it have an hdmi port to hook it up to a projector? Is the sound loud?

Asked 4 years ago by Bill.

• A:Answer No. But one of the usb-c ports is a thunderbolt port, so it can connect to monitors. If your monitor/tv only has hdmi inputs, you can use a usb-c to hdmi adapter.

  Answered 4 years ago by Techie

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Q: QuestionI don’t use it often but this last time I used it, it needed an update. I updated it but since, I can’t get it to turn back on. For a couple days, there was a blue light that would blink. But now, there is no light at all. What can I do? Yes, it’s charged

Asked 1 year ago by KteB.

Q: Questioncan i hook up a mouse to this laptop?

Asked 3 years ago by frank.

• A:Answer yes

  Answered 3 years ago by Anonymous

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Q: QuestionI bought this computer to edit photos with but every time I post a picture or export it or print it it looks way off. I bought the spyderx to calibrate the screen and it still looks way off. Has anyone had this problem and how did u solve it?

Asked 3 years ago by Idunno06.

Q: QuestionCan I upgrade the graphic card on this laptop?

Asked 3 years ago by O.

• A:Answer Not inernally, but if you have the money it can be upgraded externally using a thunderbolt port. Plan on spending about $1,000.00 ang up.

  Answered 3 years ago by Anonymous

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Q: Questiondoes the 360 15" have a slot to add a 5g modem

Asked 3 years ago by sleddohg.

Q: QuestionWhat is the processor speed?

Asked 3 years ago by Pete.

Q: QuestionDoes it use a micro sd card reader or a micro sd card that I can just insert into the micro sd card slot

Asked 3 years ago by Anonymous.

• A:Answer Needs an adapter, usually USB 3.0 or up.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this come with the pen or not?

Asked 3 years ago by BJTex.

• A:Answer Yes comes with the pen. It is magnetic and sticks to the top of the laptop.

  Answered 3 years ago by TinaVerified Purchase

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Q: Questioncan I upgrade the ram from 8 GB to 16 Gb ?

Asked 3 years ago by yousef.

• A:Answer No. The RAM is soldered to the motherboard and there is no additional slot. But in the 15-inch model, you can upgrade the storage by adding another NVMe M.2 drive up to 2 TB as the official website mentioned.

  I would recommend:

  • 

    Samsung - Geek Squad Certified Refurbished 970 EVO Plus 1TB Internal SSD PCIe Gen 3 x4 NVMe

    User rating, 4.7 out of 5 stars with 281 reviews.

    (281)

  Answered 3 years ago by OshadaFonseka

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Q: QuestionIs this laptop going on sale any time soon?

Asked 3 years ago by Anonymous.

• A:Answer It is now.

  Answered 3 years ago by Arii

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Q: QuestionHow many pixels is the front facing camera?

Asked 3 years ago by Travis.

Q: QuestionIs the S Pen that comes with the Galaxy Book Pro 360 the same S Pen that was made for the S21 Ultra?

Asked 3 years ago by TrackRunner.

Q: QuestionIs this compatible with Google nest smart home products?

Asked 3 years ago by Jaysamsung.

• A:Answer No, it's not.

  Answered 3 years ago by RicardodaForceVerified Purchase

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Q: QuestionDoes this have Window 10

Asked 3 years ago by Bruces.

• A:Answer Yes, it comes pre-installed.

  Answered 3 years ago by TrackRunner

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