Questions & Answers

Q: QuestionI purchased the Galaxy J2 Prime in Central America and would like to use it here in the USA. Will this phone work in the USA? What would need to be done to make it work here? Thanks

Asked 8 years ago by Thomas.

• A:Answer Yes, this can be used worldwide.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionI would like to know if I can use this phone international in haiti

Asked 7 years ago by Melly.

• A:Answer I used it in France with a local SIM card. It worked very well. I also loved the fact that I was able to organize my notes alphabetically and save them on the phone.

  Answered 7 years ago by ChichinaVerified Purchase

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Q: Questionwhat service will a Galaxy J2 prime work on

Asked 5 years ago by billyboy.

Q: QuestionHi can I use this phone j2 in ethiopia by their lical sim card?

Asked 7 years ago by Rute.

This question was asked about the related product: Samsung - Galaxy J2 Prime 4G LTE with 8GB Memory Cell Phone (Unlocked)

• A:Answer Yes, the phone is an unlocked international device.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan this phone be used with a Canadian SIM on the Telus/Koodo network?

Asked 7 years ago by Mel.

• A:Answer Hi, Mel. You should contact your carrier to check which devices they can support. ^Tim

  Answered 7 years ago by Samsung

  
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Q: QuestionWhat does ‘american sim card only’ on the package mean? Is this phone region locked and if it is, how do we unlock it to use oversees?

Asked 7 years ago by Esther.

• A:Answer Hello Esther, thanks for reaching out to us. I will be more than happy to help. The device model shows it is an unlocked international device with the compatibility for dual sim. I hope this helps. Thanks for reaching out to us today. Have a great day. ^Lin

  Answered 7 years ago by Samsung

  
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Q: QuestionGot the phone in black and silver. The silver phone has a sticker on the package 'american sim only'. Will this phone work with sim cards of other countries since it is an unlocked phone?

Asked 7 years ago by Camom.

• A:Answer This model is manufactured for non-US markets. It is not limited to American SIMs. ^Tim

  Answered 7 years ago by Samsung

  
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Q: QuestionCan I use this Samsung galaxy in the Philippines using the local sim? I am bringing this phone to the Philippines so I have to activate it?

Asked 7 years ago by nbk1k16.

This question was asked about the related product: Samsung - Galaxy J2 Prime 4G LTE with 8GB Memory Cell Phone (Unlocked)

Q: Questionhello 1)can we use 2 micro sims in both the slots ? 2) can we send/receive text messages & calls on both the sims at the same time in parallel ?? 3) what is the return policy incase the phone does not work ?? can we return it in any best buy store ??

Asked 7 years ago by GM.

• A:Answer Yes, you can use a microSIM in both slots. Yes, you can send and receive texts from both SIMs if your carrier allows it.

  Answered 7 years ago by Samsung

  
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Q: QuestionCan this phone be used on the sprint network?

Asked 7 years ago by Kgirl.

• A:Answer Yes, this phone will work on Sprint Network.

  Answered 7 years ago by CommunityAnswer

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Q: Questioncan this phone use in Alaska with GCI service. i need another samsung phone my samsung was stolen and i don't think i will recover it

Asked 7 years ago by kinka.

• A:Answer This unlocked smartphone is compatible with any GSM service provider.

  Answered 7 years ago by CommunityAnswer

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Q: Questionthinking of purchasing unlocked Galaxy J2 phones to send over seas. Will this phone work as designed with a local sim card ?

Asked 7 years ago by cotton.

• A:Answer Yes it work great over seas.

  Answered 7 years ago by TimmyVerified Purchase

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Q: QuestionI'm currently a Net-10 customer and have been checking out your phones that can use Net-10 service, all your phones say their unlocked, what dose unlocked phone mean ?

Asked 7 years ago by Roevy.

This question was asked about the related product: Samsung - Galaxy J2 Prime 4G LTE with 8GB Memory Cell Phone (Unlocked)

• A:Answer Unlocked phones are not limited to a particular carrier.

  Answered 7 years ago by CommunityAnswer

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Q: Questionbought this phone - want to use it with international SIM card - when I received it, it said AMERICAN SIM CARD ONLY, with a warning that it is ONLY COMPATIBLE with a SIM issued from the USA. "To use sim cards from other regions, a cumulative call over 5

Asked 7 years ago by noname.

Q: QuestionIs it capable of making wi-fi calls on the T-Mobile network?

Asked 7 years ago by ALP.

Q: QuestionCan you be able to play pokemon go on this phone?

Asked 7 years ago by Karen.

This question was asked about the related product: Samsung - Galaxy J2 Prime 4G LTE with 8GB Memory Cell Phone (Unlocked)

• A:Answer I dont think so

  Answered 7 years ago by RaignVerified Purchase

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Q: QuestionWhich country this product is made of?

Asked 8 years ago by mobin.

This question was asked about the related product: Samsung - Galaxy J2 Prime 4G LTE with 8GB Memory Cell Phone (Unlocked)

• A:Answer Greetings, Mobin. Thank you for reaching out with your question. This device is unlocked, but originally it was made in the Asian region for use there. I hope this helps with your concern. ^Viv

  Answered 8 years ago by Samsung

  
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