1-2 of 2 Answers
Hello, Peter. Please check out this link (https://www.samsung.com/us/support/troubleshooting/TSG01202971/) with steps that might help resolve this matter. If you are still having issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
Sorry, there was a problem. Please try again later.With phone on home screen, swipe down from the top of screen to reveal search, power, and setting symbols at top of screen. Hit power symbol.
Sorry, there was a problem. Please try again later.