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  • QuestionWhat are the dimensions of the SamsungB550 soundbar?

    Asked by ChrisEvans.

    • Answer Hi there! The dimensions of the HW-B650 Soundbar is 40.6 X 2.3 X 4.1. ~ Samsung Solutions

      Answered by Samsung

  • QuestionIs this soundbar compatible with Q series Samsung Tv (Q70C)

    Asked by QSeries.

    • Answer Hi! The HW-B550 features three ways to connect to an external device: HDMI (ARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these three audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

      Answered by Samsung

  • QuestionWhat are the product dimensions? Length and width

    Asked by Tyler.

    • Answer Product dimensions are given in the Specifications section of the product listing on the website. Easy to find.

      Answered by GeminiMan

  • QuestionWill the hw-B550 sound bar enhance the volume from the TV speakers. (louder)

    Asked by paul.

    • Answer Yes it will

      Answered by KerlynB

  • QuestionDoes this soundbar work with the Samsung PN50A450 Plasma TV? If so, what would be the optimal way to do so as there is no HDMI ARC? Also, could I control my Verizon Fios STB & Fire Stick with one remote to control both including the soundbar? Thanks!

    Asked by Hoops123.

    • Answer Hi Hoops123! You may be able to adjust the HW-B550 Soundbar volume using the TV’s remote control used for the TV by adjusting the settings within the soundbar. This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. Set the TV speaker to External Speaker to use this function. 1) Turn Off the Soundbar. 2) Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “Samsung-TV Remote” (Default mode), “Off-TV Remote”, “All-TV Remote”. The LED indicator status changes each time the mode is changed. Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for Soundbars). ~Samsung Solutions

      Answered by Samsung

  • QuestionWhat is the voltage rating? If I buy this, could I use it in the UK where they have 230v

    Asked by Holly.

    • Answer Hello Holly! The Samsung B-550 soundbar is intended for use in the U.S. and will only support 110-120V. ~ Samsung Solutions

      Answered by Samsung

  • QuestionCan you buy an additional subwoofer and if so which one would be compatible?

    Asked by Syd.

    • Answer Hi Syd! Each Samsung Soundbar is designed to be exclusively compatible with the subwoofer included. The HW-B650 Soundbar will only work with the subwoofer included. ~ Samsung Solutions

      Answered by Samsung

  • QuestionDoes this model have separate bass & treble controls?

    Asked by Joe.

    • Answer No, it only has a volume control for the television and a separate volume control for the sub-woofer. We still use the bass and treble controls for the television.

      Answered by GeminiMan

  • QuestionIs this speaker good for a 70” tv?

    Asked by Clauddy.

    • Answer Yes I have a 65 inch tv and its perfect

      Answered by KerlynB

  • QuestionDoes the subwoofer have a physical connection to either the input device (ex: tv) or the soundbar? Or, does the soundbar always transmit to the subwoofer wirelessly, even when not using bluetooth? I see no pictures that show the back of the subwoofer

    Asked by ness.

    • Answer The subwoofer is wireless but the sound bar is the one that connects to tv and sends signal to sub

      Answered by KerlynB

  • QuestionThe sound is out of sinc with the picture. How can I fix this ?

    Asked by Brian.

    • Answer Hi Brian! If the video on the TV and audio from the HW-B550 Soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. You can also try the below to minimize the delay: 1) Connect the source directly to the Soundbar’s HDMI input, then connect the Soundbar to the HDMI ARC input on the TV. 2) On the TV, set the Sound Delay level to 0. Home > Settings > Sound > Expert Settings > Digital Output Audio Delay: “0” 3) Change the audio format to PCM on both the source device and the TV. Please also make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. Should you need further assistance with this issue or have any questions about features or operation. Please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week, LiveChat on Samsung.com ~Samsung Solutions

      Answered by Samsung

  • QuestionIs this sound bar compatible with ti TM2240A Remote Controller so I can just use one remote for the TV & the sound Bar?

    Asked by Dhops.

    • Answer Hello DHops! As long as your soundbar is connected to your TV via HDMI ARC, you will be able to control the volume and power of your soundbar using your TVs remote. If the feature is not working, or you are not connected via HDMI, you can adjust the remote settings of the soundbar. This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. Set the TV speaker to External Speaker to use this function. 1) Turn Off the Soundbar. 2) Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “Samsung-TV Remote” (Default mode), “Off-TV Remote”, “All-TV Remote”. The LED indicator status changes each time the mode is changed. Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG. ~Samsung Solutions

      Answered by Samsung

  • QuestionHow do you adjust the sound so that the “voices” can be heard above background noise and music? Mostly w/ movies, I must constantly adjust volume up and down to hear dialogue. I’ve even had to use closed captioning to know what’s being said.

    Asked by Ginger456.

    • Answer Hello Ginger456! Try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced. 1) Turn off your Soundbar. 2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display. 3) To turn off DRC, repeat steps 1 and 2 above. You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE. If you need more help with your HW-B650 soundbar, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

      Answered by Samsung

  • QuestionCan I add rear speakers to mi Samsung surround sound

    Asked by Calvin.

    • Answer Hi Calvin! The HW-B550 Soundbar is compatible with the SWA-9200S Rear Kit. Check it out at Best Buy: https://www.bestbuy.com/site/samsung-swa-9200s-za-2-0ch-wireless-rear-speaker-kits-black/6510790.p?skuId=6510790 ~Samsung Solutions

      Answered by Samsung

  • QuestionIs this sound bar Alexa compatible

    Asked by Rubedog.

    • Answer Rudedog, The HW-B550 isn't compatible; you can however, you can connect to your phone or other Bluetooth compatible device to play audio from the soundbar. ~ Samsung Solutions

      Answered by Samsung

  • QuestionIs this soundbar compatible with Samsung tv model UN55TU7000F?

    Asked by Shorty350.

    • Answer Yes I use mine with a Samsung tv

      Answered by DaleA

  • QuestionWill this samsung sound bar work with a LG UR80004KUHD 65 in TV 2023 model

    Asked by Paul.

    • Answer Hi Paul, The HW-B550 Samsung Soundbar is compatible with any TV that supports HDMI via ARC, Bluetooth, or Digital Optical. We do recommend using HDMI via ARC as this will offer the best user and audio experience. ~Samsung Solutions

      Answered by Samsung

  • QuestionCan I configure my RC377 remote to operate the volume on the Samsung HW B550?

    Asked by Anonymous.

    • Answer Hi there, As long as your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. 1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV. 2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV. By default, Samsung TV remotes should be able to control Samsung soundbars. If it isn't working, be sure the soundbar is powered on, and then press and hold the WOOFER button up until "ON - TV REMOTE" appears on the display (about 5 seconds). Next, you'll need to choose between connecting with an optical cable or an HDMI cable. You can refer to this article for further details: https://www.samsung.com/us/support/answer/ANS00049279/ For any other questions or concerns you may have, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions

      Answered by Samsung

  • QuestionCan I use the sound bar as a pass-through between my Apple TV (HDMI In to sound bar) to my Samsung TV?

    Asked by EdInDE.

    • Answer Hi EdInDE, You will be able to connect your Apple TV to your Soundbar and pass through to your TV. But the Soundbar does not pass through a 4K signal, so you may notice a lessening of quality to your video. ~Samsung Solutions

      Answered by Samsung

  • Questiondoes this sound bar support Q symphony?

    Asked by mike.

    • Answer Hi mike, The HW-B550 Soundbar does not support Q-Symphony. You will need to purchase a Q-Series Soundbar such as the HW-Q60C or higher model and connect to a compatible Samsung TV to utilize this feature. ~Samsung Solutions

      Answered by Samsung