Questions & Answers

Q: QuestionWhat is Q-Symphony?

• A:Answer Q-Symphony allows Samsung TVs and soundbars to work together, with the TV speakers and soundbar operating as one cohesive unit for enhanced audio.

Q: QuestionHow many channels does this Samsung soundbar have?

• A:Answer This soundbar has 11.1.4 channels for a true Dolby Atmos experience.

Q: QuestionCan I connect this soundbar to my TV wirelessly?

• A:Answer Yes, you can enjoy wireless Dolby Atmos sound without HDMI cables.

Q: QuestionWhat is SpaceFit Sound Pro?

• A:Answer SpaceFit Sound Pro is a feature that calibrates the soundbar's audio to your space, ensuring room-filling sound.

Q: QuestionDoes this soundbar include a subwoofer?

• A:Answer Yes, the Samsung soundbar comes with a wireless subwoofer.

Q: QuestionWhat is the difference between the Q990C and the Q990D ?

Asked 1 year ago by Matt.

• A:Answer Hi Matt! Great question! Both models feature 11.1.4Ch audio for a true (& wireless) Dolby Atmos experience, Q-Symphony for synchronized TV+Soundbar audio, as well as features like SpaceFit Sound Pro, Adaptive Sound, and AVA (Active Voice Amplifier). New in 2024, our Q990D Soundbar introduces Private Rear Sound to allow you to watch TV without disturbing others – especially at night – by activating sound solely from the included rear speakers, upgraded Game Mode Pro to further optimize sound to each gaming genre while better separating 3D audio, and an enhanced music experience to enjoy Hi-Fi and Spatial Audio via Tidal Connect, Dolby Atmos Music, and Sound Grouping. Hope this helps! ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the system function without the rear speakers, or will it go into some kind of error mode? I don’t need them now, but will in the future.

Asked 10 months ago by James.

• A:Answer The Q990D functions well without the rear speakers and without error.

  Answered 10 months ago by RobSVerified Purchase

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Q: QuestionCan I connect this speaker system to a stereo receiver so I can listen to music without the TV being on?

Asked 7 months ago by Michele.

• A:Answer Hi there Michele! Yes, you can connect the HW-Q990D Soundbar to a receiver, but it depends on the models and connection options. It is designed to be a standalone audio system, so integrating it with a receiver and other speakers can sometimes result in poor audio quality. It's important to ensure compatibility and proper settings to avoid any issues. I would recommend streaming music wirelessly from a phone or other compatible device using either WiFi or Bluetooth. If you download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi it will make streaming music easier. ~ Samsung Solutions

  Answered 7 months ago by Samsung

  
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Q: QuestionAre the rear wireless speakers truly wireless? How do the speakers charge ? DO they need to always be plugged in?

Asked 8 months ago by Swoop.

• A:Answer Hi Swoop. Each of the rear speakers included with the HW-Q990D will need to be plugged into a power outlet. ~ Samsung Solutions

  Answered 8 months ago by Samsung

  
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Q: QuestionIs it compatible with 240V input ?

Asked 1 month ago by Manas.

• A:Answer Hello Manas, The HW-Q990D Soundbar is intended for use in the U.S. and will only support 110-120V. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is the weight of only the soundbar?

Asked 8 months ago by Albert.

• A:Answer Hello Albert. The weight of the HW-Q990D Soundbar is 17 lbs. ~ Samsung Solutions

  Answered 8 months ago by Samsung

  
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Q: QuestionCan i purchase additional rear speakers and they connect wirelessly with this system with the two.

Asked 11 months ago by Speakers.

• A:Answer Hi there Speakers. You can not add additional rear speaker kits, however, you can enhance your listening and viewing experience with Q-Symphony by pairing the Music Frame with a 2024 or 2023 Samsung TV and/or a 2024 Q or S series Soundbar. ~ Samsung Solutions

  Answered 11 months ago by Samsung

  
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Q: QuestionCan it work with older model TVs?

Asked 1 year ago by Anonymous.

• A:Answer Hi! The HW-Q990D features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this sound bar have an optical digital audio input (from TV and connected accessories)

Asked 1 day ago by Bill.

• A:Answer Hi Bill! Yes, the HW-Q990D does have 1 Optical port. ~ Samsung Solutions

  Answered 1 day ago by Samsung

  
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Q: QuestionDoes this sound bar have an optical digital audio out connector to plug into my TV?

Asked 1 week ago by Bill.

• A:Answer Hi Bill! Yes, the HW-Q990D does have 1 optical port. ~ Samsung Solutions

  Answered 1 week ago by Samsung

  
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Q: QuestionHow does this work and connect to a Cox Contour box? Is it wireless or recomended HDMI?

Asked 1 month ago by David.

• A:Answer Hi David! As long as your soundbar is connected to your TV via HDMI ARC, you will be able to control the volume and power of your soundbar using your TVs remote. If the feature is not working, or you are not connected via HDMI, you can adjust the remote settings of the soundbar. This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. Set the TV speaker to External Speaker to use this function. 1) Turn Off the Soundbar. 2) Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “Samsung-TV Remote” (Default mode), “Off-TV Remote”, “All-TV Remote”. The LED indicator status changes each time the mode is changed. Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG. ~Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionHow much wattage does the sound bar puts out?

Asked 1 month ago by Anonymous.

Q: QuestionDoes this system have the capability to support 120hz pass through for 4k gaming.

Asked 1 month ago by VJR88.

• A:Answer Hello VJ88, Yes, the HW-Q990D does support a 120Hz pass-through. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionCan you manually adjust the balance for the rear speakers? For example if I'm sitting on the right side of my couch closer to the right rear speaker, can I bias the volume towards the left speaker to have the volume more evened out from where I'm sitting?

Asked 1 month ago by Jordan.

• A:Answer Hi Jordan, Yes you can control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons. you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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Q: QuestionIf I want to connect a console or pc to the soundbar to get 4k at 120, should I use the included hdmi cable or an I just use my audio quest sky hdmi cable that is polarized, will the cable being polarized affect performance?

Asked 1 month ago by TheSamsungKnight.

• A:Answer Hello TheSamsungKnight, The HDMI cable provided with the HW-Q990D is capable of providing 4k resolution at 120Hz refresh rate. ~ Samsung Solutions

  Answered 1 month ago by Samsung

  
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