“We purchased this vacuum last Sunday. It would only stay charged 10 minutes. We returned it and got a new one. Same thing- charged battery lasts 10 minutes.”
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Hi Ctram, Thank you for reaching out and we do apologize for the issue you are having with your Samsung - Jet™ 70 Pet Cordless Stick Vacuum with Lightweight Design - Airborne with Violet Filter. That would only stay charged 10 minutes. The charging process for your vacuum is pretty self-explanatory. Power at one end gets stored in the battery of your vacuum so it can operate without a power cord trailing behind it. If your vacuum does not charge, the most common reason is that it is not connected properly. To assist you with your concern here are some links that might be helpful with your issue. https://www.samsung.com/us/support/troubleshooting/TSG01003070/ https://www.samsung.com/us/support/answer/ANS00085625/ We hope we provided you with enough solutions for your concern in case it won't work, you may reach us via the following option. Reference number: 1144209987 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. ^Ross
Sorry, there was a problem. Please try again later.The one we have lasts about 25 minutes. We have not had a problem with it.
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