Questions & Answers

Q: QuestionDoes this laptop purchased with Best Buy come with the pen?

Asked 5 years ago by Cindy.

• A:Answer Yes.

  Answered 5 years ago by kekzsirafVerified Purchase

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Q: QuestionWhat is the battery life and does this come with a 64-bit processor?

Asked 5 years ago by Anonymous.

• A:Answer The Notebook 9 Pro does have a 64 bit processor, but I cannot answer the battery life question. I have not used the Notebook using the battery mode. I have only used it plugged in. While plugged in, it does have an option to limit the battery charge so that the battery is not continuously charging. This extends the battery life. So far I am loving this computer. I have not gotten the fingerprint reader to recognize my fingerprint yet, but I usually use the PIN login.

  Answered 5 years ago by AlisaGVerified Purchase

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Q: QuestionHow do I connect a small wireless mouse to this laptop? My wireless mouse currently connects by plugging in a small receiver to one of the USB ports. But this Samsung laptop does not have any traditional usb ports. What do I do?

Asked 6 years ago by Pwq.

• A:Answer You will need to purchase a USB to Type C port adapter.

  Answered 6 years ago by JAMD

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Q: QuestionDdoes the laptop have a backlit keyboard?

Asked 5 years ago by Anonymous.

• A:Answer Yes, it has a backlit keyboard

  Answered 5 years ago by CommunityAnswer

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Q: Questionis this models memory expandable

Asked 5 years ago by leftyscore.

• A:Answer Nope. It has a good deal of memory. Just remember it is an I7. Even if you can, break in to the unit and un-solder the memory, and drive the chips, it will get extremely hot and reduce the life of the computer. Not recommended.

  Answered 5 years ago by Qbert5150Verified Purchase

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Q: QuestionDoes the active pen which is supplied with the system require charging OR a battery? Or is it like any of the S-pens that work without power?

Asked 5 years ago by Abhishek.

• A:Answer Comes with, and uses, AAAA batteries. Something else to consider, it doesn't have regular USB ports, only USB-C. That was a problem for me so I had to buy a USB-C hub and cable separately to connect my existing hardware to it. All in all, it's definitely a good buy.

  Answered 5 years ago by JamesVerified Purchase

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Q: QuestionIf Windows 10 became corrupted, and I need to restore Windows 10 to it's original factory settings, how would I do that?

Asked 5 years ago by TruckDriver.

Q: QuestionDoes this laptop have a built in microphone??

Asked 5 years ago by anon.

• A:Answer Yes, this laptop has a built-in microphone.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes it have an HDMI port?

Asked 5 years ago by abcMN.

• A:Answer It does not have a built in HDMI, only lightning ports, headphones jack, and a micro-sd card slot

  I would recommend:

  • 

    Belkin - USB C to HDMI Adapter + USBC Charging Port, 4K UHD Video, 60W Passthrough Power - Black

    User rating, 4.46 out of 5 stars with 788 reviews.

    (788)

  Answered 4 years ago by sdk4Verified Purchase

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Q: QuestionDoes it come w/ a sim card slot?

Asked 5 years ago by CMLBL.

• A:Answer No, it doesn't come w/ a sim card slot.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionPen or no pen that is the question.... Oh and if it comes with pen is it an active pen or s pen?

Asked 5 years ago by IMTreble.

• A:Answer Yes it comes with a pen. Not sure what kind but I have a samsung note 8 and I can't use that pen with it

  Answered 5 years ago by Jenn

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Q: QuestionDoes this unit come with ac powered adapter?

Asked 5 years ago by Anonymous.

• A:Answer Yes. A USB-C charger.

  Answered 5 years ago by latrelljennings

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Q: QuestionIs there a storage slot in the laptop for the active pen? Other Samsung laptops that use the S pen have such a storage slot. Also, what is the difference between the active pen and the S pen?

Asked 5 years ago by CarefulTechShopper.

• A:Answer I'm not sure of the difference but no it doesn't have a storage slot.

  Answered 5 years ago by Cindy

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Q: QuestionWhy does the notebook 9 pro on Samsungs website come with active pen but not the one at Best Buy?

Asked 6 years ago by CinE.

• A:Answer It does come with a pen.

  Answered 5 years ago by Tima

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Q: QuestionDoes this laptop come with a case?

Asked 6 years ago by NIkki.

• A:Answer No

  Answered 6 years ago by JAMDVerified Purchase

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Q: QuestionDoes it have an SD card slot?

Asked 4 years ago by Dill.

• A:Answer No. Just microSD.

  Answered 2 years ago by ASK47

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Q: QuestionWhat comes in the box?

Asked 6 years ago by Vette.

• A:Answer Laptop, Charger, Pen

  Answered 5 years ago by VinodK

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Q: QuestionIs it active pen included?

Asked 6 years ago by Kimss.

• A:Answer Active pen came with mine although it wasn’t indicated to have one.

  Answered 5 years ago by BMuss

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