Questions & Answers

Q: QuestionDoes this flash drive offer automatic backup?

• A:Answer Yes, this flash drive automatically backs up your recent photos and videos with the iXpand Drive app.

Q: QuestionDoes this flash drive require any apps to function?

• A:Answer Yes, the iXpand Drive app is required and can be downloaded from the App Store. It requires iOS 10.0.2 or higher.

Q: QuestionWhat is the maximum data transfer rate of this flash drive?

• A:Answer The maximum data transfer rate for this flash drive is 90 megabytes per second.

Q: QuestionCan I use this flash drive with my iPhone?

• A:Answer Yes, this flash drive is compatible with iPhones or iPads with a Lightning port.

Q: QuestionDoes this flash drive have a USB port?

• A:Answer Yes, this flash drive has a USB 3.0 port for fast connection and is also backward compatible with USB 2.0.

Q: QuestionWhat is the storage capacity of this flash drive?

• A:Answer This flash drive has a storage capacity of 64GB.

Q: QuestionHow does the swivel design on this flash drive help?

• A:Answer The dual-purpose swivel design protects both the Lightning and USB Type-A connectors when not in use.

Q: QuestionIs this device compatible with any PC or computer? Or only MAC?

Asked 3 years ago by JustMe.

• A:Answer I used it with my Windows machine and it works fine with it. Saved my pictures just like I wanted too

  Answered 3 years ago by Otter

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Q: QuestionHow many pictures can it download from my phone

Asked 3 years ago by Kiddo.

• A:Answer It really depends on the phone you have. Photo file sizes can range from 2 megabyte to 25 megabyte with an average probably around 5+ megabyte for the latest phones.. so anywhere from about 2,500-32,000 images.

  Answered 3 years ago by DaveVerified Purchase

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Q: QuestionCan this be used to transfer files from a computer and into an iPhone? Thanks

Asked 4 years ago by Donne.

• A:Answer Hi, please be informed that you can transfer data from your computer to the iXpand Drive and then connect the iXpand Drive to your iPhone to access the data stored in the iXpand Drive. In order to access the data stored in the iXpand Drive, please install the iXpand Drive Application from the Apple App Store. If you wish to get help from our support staff for the same, please feel free to contact SanDisk® Support at 1-866-SANDISK and we would be glad to assist you.

  Answered 4 years ago by SanDisk Team

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Q: QuestionI have a 3 mo old MacBook Pro M3 16". Will this work to Store un -important things I want to removed from my new MacBook as I am unable to use a basic USB Flash Drive now!

Asked 1 year ago by Kaacey.

• A:Answer Thank you for reaching out to us. Please allow us to inform you that the SanDisk iXpand Go 64GB Flash Drive would work with the Apple MacBook Pro M3 computer. For further assistance please submit a support ticket at https://support-en.wd.com/app/askweb.

  Answered 1 year ago by SanDisk Team

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Q: QuestionCan this work to extend the storage of an iPad Air 2 with 16 gb? The latest OS update took all the memory, even after deleting everything off of the iPad but essentials, I can't use apps and barely open emails.

Asked 2 years ago by Ingry.

• A:Answer Please allow us to inform you that the SanDisk® iXpand Go Flash Drive is an external storage device and it won't expand the storage of the device. However, you can backup file from your device to the iXpand drive.

  Answered 2 years ago by SanDisk Team

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Q: QuestionIf my iPhone photos are visible on my phone but stored in the cloud, can I download them on to this device by plugging the lightning plug into the phone and pulling them from the phone?

Asked 3 years ago by Jimbo.

• A:Answer Yes, you can transfer files from iCloud to you device first and then to the iXpand Go Flash Drive. In order to know the instructions, please refer to the below mentioned link : -- https://kb.sandisk.com/app/answers/detail/a_id/18905

  Answered 3 years ago by SanDisk Team

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Q: QuestionCan photos on the Ixpand flash drive go be transferred to a Hp desktop computer?

Asked 6 days ago by Anonymous.

• A:Answer Yes

  Answered 4 days ago by KeithPVerified Purchase

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Q: QuestionWill the dates transfer with the photos?

Asked 3 weeks ago by Sam.

• A:Answer Hi, thanks for reaching out! Please know that when you transfer photos using a SanDisk iXpand flash drive, the original date and time metadata is usually preserved, provided the transfer method or app doesn’t modify it. To keep it intact, we recommend copying files manually rather than using apps that may change file details.

  Answered 2 weeks ago by SanDisk Team

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Q: QuestionHow many pictures can this 64gb drive hold

Asked 4 months ago by Anonymous.

• A:Answer Hi, Please know that the SanDisk iXpand Flash Drive Go 64GB offers plenty of space for storing and transferring photos, videos, and other files to and from your iPhone or iPad. For example, a 12MP photo (about 5MB) or a video (about 350MB per minute) will determine how many files you can store. The exact capacity depends on the file format and resolution.

  Answered 3 months ago by SanDisk Team

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Q: QuestionIs this compatible with I phone 7?

Asked 5 months ago by Wc.

• A:Answer Hi, please note that the SanDisk iXpand Flash Drive Go USB 3.0 Type-A to Apple Lightning for iPhone and iPad is compatible with the iPhone 7, as long as the device is running iOS 10.0.2 or later. The drive connects via the Lightning port, allowing you to use it. If you face any issues, you may open a ticket at (https://support-en.sandisk.com/app/askweb)

  Answered 4 months ago by SanDisk Team

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Q: QuestionWill this hard drive work with my iPhone 14? I want to copy videos and photos from my iPhone onto my HP laptop.

Asked 1 year ago by Betty.

• A:Answer As long as it has the older Lightning connector, yes. You will need an adapter for USB-C ports.

  Answered 6 months ago by user683677Verified Purchase

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Q: QuestionWill this item work with a laptop?

Asked 1 year ago by GH.

• A:Answer Yes

  Answered 1 year ago by LilianaAVerified Purchase

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Q: QuestionWill this flash drive allow me to back-up pictures from an i-pad mini 6?

Asked 1 year ago by uncleal.

• A:Answer Please allow us to inform you that the Apple iPad Mini 6 has a USB Type-C port and the SanDisk iXpand Flash Drive Go does not have the USB Type-C connector on it. We would recommend you to use the SanDisk iXpand Luxe Flash Drive for your iPad Mini 6 as it has a USB Type-C connector on one end.

  Answered 1 year ago by SanDisk Team

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