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I cannot answer your question, but I have the same problem. I have even tried taking the books off, creating folders on my computer with the books, and then putting the folders onto the Clip, but to no avail. It really decreases the value of the Clip.
Sorry, there was a problem. Please try again later.That sounds like a firmware issue. You'll want to contact the manufacturer for that type of issue. You can do so at this link: http://bit.ly/12HtdSg
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