Questions & Answers

Q: QuestionWhat is the maximum read speed of this flash drive?

• A:Answer The SanDisk Ultra Dual Drive Luxe has a maximum read speed of up to 400MB/s.

Q: QuestionHow can I use this flash drive with my iPhone 15?

• A:Answer This flash drive works with iPhone 15/Pro via the Apple Files App.

Q: QuestionWhat is the storage capacity of this SanDisk flash drive?

• A:Answer This SanDisk flash drive has a storage capacity of 512GB.

Q: QuestionWhy is this SanDisk flash drive encased in metal?

• A:Answer The all-metal casing helps to protect the drive from daily wear and tear.

Q: QuestionDoes this flash drive have a warranty?

• A:Answer Yes, this flash drive comes with a 5-year warranty for both parts and labor.

Q: QuestionWhat is the purpose of the swivel design on this flash drive?

• A:Answer The swivel design protects both the Type-C and Type-A connectors when they are not in use.

Q: Questionwill this work with iPhone 7 Plus?

Asked 3 years ago by beekah.

• A:Answer Hi, please be informed that you cannot use this SanDisk® Ultra Dual Drive Luxe 512GB USB Flash Drive with an iPhone because the iPhone has a Apple proprietary lightning port which cannot be used to directly connect USB Flash Drives. Therefore, we have developed a USB Flash Drive named "iXpand Flash Drive" with a lightning connector specially designed to be used with iOS Devices with lightning ports. You can get the SanDisk® iXpand® Flash Drive from our official online store or from Best Buy.

  Answered 3 years ago by SanDisk Team

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: Questioncan i back up my samsung note 20 with this device, plugging into charging slot? and back up phone and sd card with this device?

Asked 3 years ago by MJCJR.

• A:Answer Yes. I did the same thing with my note 10

  Answered 3 years ago by JtsdVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the above flash drive be used on the 2020 Macbook Pro?

Asked 3 years ago by Maria.

• A:Answer Yes, the SanDisk® Ultra Dual Drive Luxe 512GB will work with MacBook Pro. For further assistance, please reach out to our support available at https://www.sandisk.com/about/contact/customer-care.

  Answered 3 years ago by SanDisk Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it tell when you are putting a duplicate picture on it?

Asked 4 months ago by Frankster.

• A:Answer Hi, please know that you can use SanDisk Memory Zone application for mobile devices. Whenever you copy a duplicate file it will give you options to replace or skip. You may also refer to the link for more information: (https://support-en.sandisk.com/app/answers/detailweb/a_id/50962/)

  Answered 3 months ago by SanDisk Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this flash drive be used on a MacBook Air (2022) with an M2 chip?

Asked 1 year ago by Anonymous.

• A:Answer Hi, Please be informed that the Mac mentioned above comes with Thunderbolt/USB 4 port which is Type C and the SanDisk - Ultra Dual Drive Luxe comes with both Type A and Type C ends. So, you can connect the drive to a Mac having Type C end. The SanDisk - Ultra Dual Drive Luxe is a plug and play device.

  Answered 1 year ago by SanDisk Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the difference between this version and the regular version? Is it only build quality or does the drive have better thermals? I have the original and it heats up super fast and instantly throttles speeds.

Asked 1 year ago by Cringelord216.

• A:Answer Please allow us to inform you that the SanDisk Ultra Dual Drive Luxe USB 3.1 400MB/s Flash Drive is an upgraded version for the SanDisk Ultra Dual Drive Luxe USB Type-C 150MB/s Flash Drive. It has faster read speeds as compared to the previous version. For any further assistance please submit a support ticket at https://support-en.wd.com/app/askweb.

  Answered 1 year ago by SanDisk Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this work with a PlayStation 5?

Asked 1 year ago by Sophia.

• A:Answer Please allow us to inform you that the SanDisk Ultra Dual Drive Luxe is only tested on Windows and Mac computer. The Flash Drive may work with the PlayStation 5 or may not work.

  Answered 1 year ago by SanDisk Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the format on this? Can it be reformatted for MAC OS?

Asked 1 year ago by HHV.

• A:Answer Please be informed that by default the File Format on the Flash Drive is exFAT. Yes, the Flash Drive can be formatted for the Mac OS.

  Answered 1 year ago by SanDisk Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use this with iPhone 14 pro

Asked 1 year ago by Anonymous.

• A:Answer No The Flash Drive has a Micro C / USB Connection

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwill The device automatically be recognized as an external drive from a music player app so I can use it to play mp3s from my Android Samsung s23 phone? Also, i keep seeing stuff about OTG adapters. What function do they serve and do I need one?

Asked 1 year ago by Bruno.

• A:Answer Pictures only

  Answered 5 months ago by Superbees456Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this drive be password protected? SanDisk - Ultra Dual Drive Luxe 512GB USB 3.1, USB Type-C Flash Drive - Silver

Asked 1 year ago by Batman.

Q: QuestionCan i use dual flash drive on my iphone 7 plus?

Asked 2 years ago by Mark.

Q: QuestionHow do I transfer Music from iTunes library on my i mac to this?Wish to play music in my 2022 Ford Bronco.

Asked 2 years ago by Oldguy.

Q: QuestionJust got this thumb drive to put movies and music on it for my car. Is it supposed to get extremely hot when in use? Or did I get a defective drive?

Asked 2 years ago by MrMadCarpenterSkills.

• A:Answer I believe they are supposed to get hot; after all, metals are very good heat conductors. Mine gets pretty hot when I transfer a lot of data to and from it.

  Answered 2 years ago by HERCULESVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)