“Remove TV from wall mount I am trying to remove the TV from this mount (VLL5) and one of the pull strings broke. IMO the design of using these strings is not good. Regardless, what suggestions are there for removing the TV without the help of the strings? Thanks in advance!”
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Slide the tv off the mount instead of lifting off.
Sorry, there was a problem. Please try again later.Hello Jason, Thanks so much for your asking and for buying a Sanus brand TV mount. We sincerely apologize that you are having issues removing the wall mount. We hope to always provide our customers with a great product experience. We want the chance to resolve this for you, and ask that you call Ross at 877.894.6280 or email Ross at [email protected] with your contact info and Ross from our SANUS Care department will be happy to assist. Thanks again, Michael with SANUS Care
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