Questions & Answers

Q: QuestionSo I saw where a customer who wrote that if you want to use the Keypad, then the APP is non-responsive and visa-versa. Does the product have a basic defec in that if I change the access code can I use it both with the keypad and the app ????

Asked 5 years ago by LG.

• A:Answer You will not have any issues at all. You can use both.

  Answered 5 years ago by JLozada78Verified Purchase

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Q: QuestionDoes this have auto lock? Locking automatically after entry?

Asked 5 years ago by Jujagirl.

• A:Answer Yes, you can autolock, but I do not recommend this product. What they don't tell you anywhere until after you have installed it is that you have to use the app to unlock/lock the lock OR the keypad. But, not both. Meaning, if you sync the lock with the app, the keypad no longer works and you must only use the app. If you want to use the keypad, the app is useless. It is one or the other. If you choose to use the keypad, the app and wifi are irrelevant so why would you pay $200 for a lock? if you choose to use the app and wifi, then everyone who you give a code to must download the app and you best hope you never forget your phone or the battery dies.

  Answered 5 years ago by Goofygirl

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Q: QuestionApproximately how often do you have to change out the batteries?

Asked 4 years ago by Mishu.

• A:Answer I installed it in May, with a lot of daily use and still no battery change. I am not sure when yet.

  Answered 4 years ago by KatetheGreatVerified Purchase

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Q: Questioncan I use my existing schlage deadbolt, or do I have to use the one included

Asked 4 years ago by marie.

• A:Answer You have to use the one that’s included.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionHello - read a response from a customer who said that if you use the app, you cannot use the keypad. Is this still the case? Another user stated you can send out 1x access for certain users. Is this not possible if you're using the app?

Asked 4 years ago by AppvsKeypad.

• A:Answer You use the app to create multiple user codes, which can be changed and even set to expire, or only become active at certain times ( cleaners come once a week same time). The keypad is used in conjunction with the app. Punch the code to enter the door. The other reviewer may be referencing programming the keypad from the keypad itself which in my opinion defeats its functionality.

  Answered 4 years ago by Bobrien82Verified Purchase

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Q: QuestionI changed the batteries on the deadbolt and now it doesn't work. What am I doing wrong?

Asked 4 years ago by dbb.

• A:Answer When I removed batteries from my device, I followed instructions for set up. The device works great

  Answered 4 years ago by LonghornVerified Purchase

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Q: QuestionDoes this work with the Google Nest system?

Asked 4 years ago by David.

Q: QuestionIs this specific model of lock compatible with all Ring doorbells? I'm particularly interested in the Ring 2.

Asked 5 years ago by KK.

Q: QuestionIs this compatible with the Apple HomeKit?

Asked 5 years ago by Richie.

• A:Answer No, it is not compatible with the Apple HomeKit.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs this lock compatible with the Ring Pro? (Ring Smart Door Bell)

Asked 5 years ago by Andres.

• A:Answer Yes it works with ring pro doorbell. the deadbolt has an icon in ring app when you go live or answer a doorbell

  Answered 5 years ago by Wilson

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