Questions & Answers

Q: QuestionCan I adjust the sound settings on these hearing aids?

• A:Answer Yes, you can create a customized sound profile and make adjustments using the All-Day Clear App.

Q: QuestionWhat is the battery life of these hearing aids?

• A:Answer These hearing aids have a battery life of up to 24 hours on a single charge.

Q: QuestionHow many listening modes do the Sennheiser hearing aids have?

• A:Answer The Sennheiser hearing aids offer 5 different listening modes.

Q: QuestionAre these hearing aids compatible with smartphones for calls and streaming?

• A:Answer Yes, they have Bluetooth connectivity and allow for hands-free calls and streaming from smartphones, tablets, and computers.

Q: QuestionDo these hearing aids come with different ear tip sizes for a comfortable fit?

• A:Answer Yes, the hearing aids include small size ear tips with a dome shape.

Q: QuestionHow long does it take to charge the hearing aid battery?

• A:Answer The hearing aid battery takes 3 hours to fully charge.

Q: QuestionCan I pay with Flexible Savings Account?

Asked 1 year ago by Anonymous.

• A:Answer you can pay OTCs like this one with HSA or FSA.

  Answered 1 year ago by HectorD

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Q: QuestionCan I purchase additional services to help program the devices?

Asked 1 year ago by Hear.

• A:Answer yes, for 250 usd you get this service but you need to check if there is an audiologist near by your location

  Answered 1 year ago by HectorD

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Q: Questionwhere can replacement domes be purchased?

Asked 3 months ago by Petrock.

Q: Questioncan the sennheiser all day clear hearing aids be worn with glases

Asked 3 months ago by bob.

Q: QuestionI have read on Consumer Reports that some OTC Hearing aids will not turn off until you remove the battery. Do these Sennheiser aids have an on/off button or tab in the phone app to turn them off when not in use?

Asked 3 months ago by FrankG.

Q: QuestionThe charging device has to be plugged in to charge the hearing aids or is their a portable charger that can be used to charge them without it being plugged into a power outlet.

Asked 5 months ago by Charging.

• A:Answer If I understand the question, you're asking if they can be charged with a battery bank? The answer is yes. They charge through the USB port and USB being 5V system, any standard USB port may charge the unit. I charge mine plugged into the USB port on my laptop sometimes.

  Answered 5 months ago by Boke

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Q: QuestionCan these aids pair with a Sennheiser wireless headphone base unit?

Asked 5 months ago by JamesT.

Q: QuestionNone of the pictures show this (or any other brand) with people wearing glasses. How well does this product accommodate glasses? Any pictures?

Asked 7 months ago by WonderWhy.

• A:Answer I wear glasses. I don't have any issues, other than when removing the glasses, that can knock the units off the ears and be hanging by the buds. Not too bad of an issue. I still prefer not to have the visible, unsightly thing plugging my ear. The buds on these units are not visible, as they are inserted past the opening of the ear canal.

  Answered 5 months ago by Boke

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Q: QuestionThe company website says two devices can be connected. Would that mean, for example that only an iPhone and an iPad could be connected but not all Apple devices one owns? Also can a Sony TV be connected in addition to multiple Apple devices?

Asked 9 months ago by JEM2.

• A:Answer In my experience, you can configure the device to connect to an iPad and an iPhone but only one at a time. Switching between the devices requires disconnecting from one and manually connecting to the other when both are within Bluetooth range.

  Answered 7 months ago by WonderWhy

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Q: QuestionWhat is the return policy? What is the warranty period?

Asked 9 months ago by Howsthat.

• A:Answer The return policy depends on where you have bought the product. Best Buy's standard return policy is 30 days. All-Day Clear hearing aids are protected by a 1-year manufacturer's warranty. It covers defects in material and workmanship for the devices, which includes their external and internal components, charging case, cord and plug, and is subject to the terms and conditions set forth on our website: https://otc.sennheiser-hearing.com/us/en/warranty

  Answered 8 months ago by SHSupport

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Q: QuestionBluetooth version?

Asked 9 months ago by OptimistSkeptic.

• A:Answer These are Bluetooth capable, for EQ, Phone, music. You can hear music, but they're not really for listening to music as they don't really have good fidelity.

  Answered 5 months ago by Boke

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Q: QuestionWhat kind of customer service support comes with Sennheiser OTC hearing aids?

Asked 11 months ago by Suzan.

• A:Answer You can contact Sennheiser Hearing Support by phone, 1-866-435-5646, Monday to Friday, 8:00 to 4:30 Central Time (CST) or by email [email protected]. The support team can help you with anything from general inquiries to technical support. ~ SHS Support

  Answered 9 months ago by SHSupport

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