A:AnswerGEEK Squad can do anything you have a problem with in-store or online, I found it better to be a bestbuy member you get all the perks even discounts on in-store items
A:AnswerI had Geek Squad do all my set up. That is what I recommend. It is worth every penny to have tech support. Then all you have to do is get on the phone and they can do the work remotely. Sorry I can't be more helpful.