“roller brush on shark ion robot vacuum will not turn. Has been took apart and cleaned.”

Asked by Trish 5 years ago

Clearance

1-2 of 2 Answers

My guess is that if you have the ion robot 750, there is a little yellow cap that the roller attaches too and I was noticing that there was hair getting behind that and we couldn't remove the yellow cap. Probably a ton of hair trapped behind it binding with the mechanism. Ours just died a couple of days ago, we diidnt' even own it for a year...and I'm betting that that is what happened. But it also sounded like our electronic board was frying. If you can figure out how to remove the yellow cap, I'd really love to know since they are sending us a replacement and I don't want it happpening again.
Answered by mbgoms 5 years ago
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Hello Trish, We are sorry to hear that the brushroll on your Shark - ION™ 750 App-Controlled Robot Vacuum will not spin. We ask that you reach out to Ninja® Customer Care at 866-826-6941. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
Answered by Shark Support Team 5 years ago
Sorry, there was a problem. Please try again later.