“I cannot connect my robot to Wi-Fi Do I carry it to a specific room to clean and shut the door?. Will it map the entire house at once?”

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• It took me 3 long calls to Shark to get connected. Ask for advanced tech. Personnel are pleasant and helpful, but the audio quality is terrible. It will not map the house in one sweep. You have to enable recharge and resume - instructions tell you how, but you have to hunt for them in the booklet. Once you get connected, it will seem like forever, but just keep running it and it eventually figures it out - hopefully. Good luck.

  Answered by Slowstarter 3 years ago

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• We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered by Shark Support Team 3 years ago

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