A:Answer Thank you for your recent inquiry regarding the Sharp R930AK microwave. We understand that you are looking for a complete answer to your question through this website; however, the resolution of your question would be better handled by one of our customer service representatives on the phone. We request that you please contact our Customer Assistance Center at 1-800-237-4277, Monday - Friday 7AM - 7PM CST and 9AM - 7PM CST Saturday and Sunday, so we can directly address your inquiry. We are happy to assist.