Questions & Answers

Q: QuestionSo i bought a black set of Jib skull candy headphones, and i had them well over a month. One morning, i went to turn them on, and the light wouldn't pop up. No "power on" no sound no nothing. They wouldn't even charge. Could it be a battery shortage???

Asked 5 years ago by Fernandoooo.

Q: QuestionIt keeps asking for a pin to pair my skull Candy wireless earbuds I put in both pin #'s but still won't pair to my Android

Asked 5 years ago by Baby.

Q: QuestionI have Jib XT for a couple of months, now they won't work with phone calls, only audio. Help. Checked the settings on my phone and there is a switch to turn on the call feature but it just won't stay on at all.

Asked 5 years ago by Phoenix.

Q: QuestionMy earbuds power button has stopped working :( first they worked fine, couple months later you had to hold it down for a long time, now I hold it down and nothing happens no matter how hard i press or how long i hold it for.

Asked 5 years ago by angel1.

Q: QuestionWhen I receive calls, my android phone rings but I get a busy signal in ear headphones. Why is that

Asked 5 years ago by Mary.

Q: QuestionI got the jib wireless + simplicity haven't even been able to use them. They wouldnt turn on. Tried charging them the light went red & then shut off & so I tried unplug & plug back in & now no light at all. Not the plug or the cord. What do I do?

Asked 5 years ago by Softsweetblue.

• A:Answer same problem. they worked for about a day.I'm returning them.

  Answered 5 years ago by jron

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Q: QuestionHi, i bought a few days ago this headphones, in Florida. I used it one time, like 20 minutes and then it stopped working. I think it's the battery, but i don't know. I'm in Argentina. What can i do?

Asked 5 years ago by Sam.

• A:Answer Contact skull candy they will be able to help you.

  Answered 5 years ago by RomanVerified Purchase

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Q: Questionso i have the jib xt earphones and they say there splash resistant. can i wear them in the shower?

Asked 5 years ago by yoblackfriend.

This question was asked about the related product: Skullcandy - Jib Wireless In-Ear Headphones - Black/Blue

Q: QuestionDo skull candy headphones have an automatic shut off

Asked 5 years ago by Gigi.

• A:Answer no they do not have a shut off button

  Answered 5 years ago by tiffVerified Purchase

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Q: QuestionI'm having trouble connecting my new skullcandy headset to the Panasonic cordless phone...it says it connects but I can't hear it through the headset...anybody experience the same? are they not compatible?

Asked 6 years ago by TY.

This question was asked about the related product: Skullcandy - Jib Wireless In-Ear Headphones - Black/Purple

• A:Answer Not sure if they're compatible, perhaps lower the volumes on both, once there's a connection raise them one at a time.

  Answered 6 years ago by ChasVerified Purchase

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Q: QuestionHow does I turn them off? I click the off button and the light blinks BLUE and RED and then eventually goes to BLUE which seems like that means they are still on.

Asked 6 years ago by tomcain68.

This question was asked about the related product: Skullcandy - Jib Wireless In-Ear Headphones - Black/Blue

• A:Answer Just press the botton and hold for a few seconds until it blinks red and goes black. also it notify you power off if you listen to one of the earphones as you turn off

  Answered 6 years ago by anahSanz

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Q: QuestionI got these about 5 or 6 months ago and had no problem, but for about a week now, when ever I turn them on and connect them to phone, it calls people. Is there any known way to stop it??

Asked 6 years ago by Cooper.

• A:Answer ive never had that problem but i think maybe the button on the volume piece is maybe messed up try to disconnect them n turn on again sorry dont really now why this is happening good luck

  Answered 6 years ago by tiffVerified Purchase

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Q: QuestionSkullcandy JIB wireless, while listening to them the song that I'm listening to will get a lot quieter and then get louder off and on, like it's going in and out quieter and louder, any fix for that?

Asked 6 years ago by Hoss.

• A:Answer It could be that you are getting notifications while listening to music.

  Answered 5 years ago by PamT

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Q: QuestionI have these for work. Once you pair these to your phone, should they connect to the phone automatically when you power them on? I have an iPhone 6 and have to go into the bluetooth setting each time to connect.

Asked 6 years ago by Forworkonly.

• A:Answer I use an android (Samsumg Revvel) I did have the same issue, however after a few times pairing it (i mean about 4x) once I power off....then ready to use again, power on and it automatically connects. The only issue is have with the headset is when I try to make or answer a call, that part does not work for some reason. Other than that, Its perfect for any type of audio. It has the sound/acoustics that I like. I hope this helps

  Answered 6 years ago by PaulVerified Purchase

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Q: Questionwhen i enter voice calls in discord my voice output is really quiet to other users, how do i make it so that it picks up my voice to be louder? other headphones work just fine when i use them for calls but these ones seem to have problems.

Asked 6 years ago by Amethyn.

Q: QuestionHow do you turn them on?

Asked 6 years ago by Bubbalu.

• A:Answer Hold down the little button near the ear bud for about three seconds.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionDay 1 I charged them and used them they went dead pretty quick. Day 2 charge them light goes red to blue then light turns off. EB will not turn on or connect to my phone. Any suggestions

Asked 6 years ago by noconnection.

• A:Answer Sounds like you have a bad pair. We have several pair and use them several days before recharging.

  Answered 6 years ago by FastpacedmomVerified Purchase

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Q: QuestionI listen to meditation apps to help fall asleep. Will these earbuds automatically shut off after I fall asleep?

Asked 6 years ago by SonnyJim.

• A:Answer It will shut off when your attached device is stop. If your device player has sleep or timer mode the earbud will shutdown.

  I would recommend:

  • 

    Skullcandy - Jib Wireless In-Ear Headphones - Black/Red

    User rating, 3.98 out of 5 stars with 1401 reviews.

    (1,401)

  Answered 6 years ago by NickyVerified Purchase

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Q: QuestionHow to find weather the wireless jib earphones is charging r not? For sometime it was be in red then blue and then turns off

Asked 6 years ago by Lin.

• A:Answer I had this happen to two of these units. Get your money back. Find another brand, manufacturer.

  Answered 6 years ago by chazz45

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Q: QuestionI just bought these... mostly to use on a singing app so my iPhone 7 doesn’t die like it does when using the iPhone ear buds. The problem I have is the microphone won’t work when trying to record. Any way to resolve this issue? Thanks :)

Asked 6 years ago by MJ.