Questions & Answers

Q: QuestionDoes this drone have altitude hold?

• A:Answer Yes, this drone features altitude hold for a more stable flight.

Q: QuestionWhat is the maximum speed this drone can reach?

• A:Answer The maximum speed this drone can reach is 8.94 miles per hour.

Q: QuestionWhat is the maximum flight time of this drone with the batteries included?

• A:Answer The maximum flight time of the drone is 21 minutes with the 3 included batteries.

Q: QuestionWhat is the maximum operating temperature for this drone?

• A:Answer The maximum operating temperature is 104 degrees Fahrenheit.

Q: QuestionHow do you fly this drone?

• A:Answer This drone can be flown with the included remote controller.

Q: QuestionCan this drone be used outdoors?

• A:Answer This drone is best suited for indoor environments.

Q: QuestionWhat camera is compatible with this drone?

Asked 3 years ago by JFH.

• A:Answer This is very small and light weight. I can’t imagine using any type of camera with it.

  Answered 3 years ago by Eric

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Q: QuestionIs this an outside drone as well?

Asked 3 years ago by Mimi.

• A:Answer Would recommend practicing inside first. Would also recommend flying outside when it’s not windy.

  Answered 3 years ago by Klingon

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Q: QuestionThat little controller is obviously a bit lacking - anyone tried setting it up on their TX-16s?

Asked 1 year ago by Markus.

• A:Answer Brand response from Snaptain Team Our drone is exclusively compatible with its own remote control and cannot be operated using controllers from other brands due to compatibility limitations. Therefore, we don't suggest that you try setting the drone up on TX-16s. If your controller has any problem, please reach out to us via [email protected]. We are dedicated to ensuring your 100% satisfaction and are more than happy to assist you further.

  Answered 1 year ago by Snaptain Team

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Q: QuestionWe lost the charging cable, what type of cable does this need to charge the batteries? And where might I purchase one?

Asked 3 weeks ago by ChargingCable.

• A:Answer Brand response from Snaptain Team In regard to your query, we regret that we are unable to tell you the information about the type of charging cable. Currently, we sell a new battery kit in our official website. It includes a charging cable. We are dedicated to ensuring your 100% satisfaction. If you have any other questions, please reach out to us via [email protected]. We are more than happy to assist you further.

  Answered 3 weeks ago by Snaptain Team

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Q: Questiondo you sell replacement propellers

Asked 4 months ago by gram.

• A:Answer Brand response from Snaptain Team In regard to your query, we regret that we don't sell replacement propellers for the drone separately. We are dedicated to ensuring your 100% satisfaction. If you have any other questions, please reach out to us via [email protected]. We are more than happy to assist you further.

  Answered 4 months ago by Snaptain Team

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Q: QuestionThe motors are always inverse so that it can not fly up. How can I fix it?

Asked 8 months ago by DUY.

• A:Answer Brand response from Snaptain Team We really appreciate your feedback to make this item better. I would like to present our deepest apologies for all the inconvenience. We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

  Answered 8 months ago by Snaptain Team

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Q: QuestionHow do you make it work? I’ve been trying for two days, and I still can’t find out how.

Asked 1 year ago by Aida.

• A:Answer Brand response from Snaptain Team Please follow these steps: 1. Ensure the drone and remote have enough power. 2. Restart the drone first, then switch on the remote control. 3. Pair and calibrate the drone with the remote before each flight. 4. Fly the drone in a breezy environment without obstacles to avoid interference signals. We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

  Answered 1 year ago by Snaptain Team

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Q: QuestionBestBuy's notoriously bad with titles and descriptions but is "Included 3 batteries which give an impressive flight time of 21 mins" accurate? That would mean 7 minutes per battery. Even at Deal of the Day prices this is pretty bad drone and value.

Asked 1 year ago by Administrator.

• A:Answer It's not Best Buy's fault, it's done by all of the cheapy "mini-toy drones" coming out of China, including Snaptrain. And as such, designed to be flown indoors. This is not a $1K-2k pro model, with FPV and motionless camera, and requiring FAA licensing. And in flying RC electric EDF jets, the average flight time is 3 minutes. So, find your criticisms misunderstood.

  Answered 11 months ago by U66048

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Q: QuestionHow long does it take to recharge battery on a car charger? What do extra batteries cost?

Asked 2 years ago by DBO.

• A:Answer About an hour

  Answered 1 year ago by Rosag

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Q: QuestionIf you put a sock on top of the drone, can it support the weight and still fly?

Asked 2 years ago by Dave.

• A:Answer No!

  Answered 1 year ago by MeredithJVerified Purchase

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Q: QuestionIs this drone kid safe?

Asked 3 years ago by Lieutenant.

• A:Answer Yes. Props are enclosed.

  Answered 1 year ago by SamuelL

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Q: QuestionCan two of these drones be used in same room at same time?

Asked 3 years ago by Gerr.

• A:Answer Yes

  Answered 1 year ago by Rosag

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Q: QuestionWhat is the actual size of this drone.

Asked 2 years ago by Taximom.

• A:Answer It's quite small. Approx 5“ x 5".

  Answered 2 years ago by RedleVerified Purchase

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Q: Questionwhat is flkight time per charge

Asked 3 years ago by bob.

• A:Answer The packaging says up to 21 minutes of flight time but don't mislead. It has 3 batteries that each last 7 minutes, so it's not 21 minutes straight through obviously.

  Answered 2 years ago by BrianVVerified Purchase

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