Questions & Answers

Q: QuestionWhich brand provides this service?

• A:Answer This service is provided by Geek Squad.

Q: QuestionWhat does Geek Squad do with this service?

• A:Answer A Geek Squad Agent will remotely connect to your PC and perform a smooth installation and configuration of software.

Q: QuestionDoes the price include the cost of the software?

• A:Answer No, the software is sold separately.

Q: QuestionWhat type of service is this?

• A:Answer This is a remote service.

Q: QuestionHow many software programs can Geek Squad remotely install and configure?

• A:Answer Geek Squad can remotely install and configure three software programs of your choice.

Q: QuestionCan Geek Squad help troubleshoot software issues?

• A:Answer Yes, a Geek Squad Agent can remotely help you setup or troubleshoot one software application.

Q: Questionhow do I put my geek squad icon back on my task bar?

Asked 3 years ago by Anonymous.

• A:Answer This is a new laptop and I am a Geek Squad member. I have no icon on my screen for my needs. Model # 668S3UA#ABHP LAPTOP17-CN0023DX

  Answered 2 years ago by Anonymous

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Q: QuestionI’m not clear on what services are included. If buy a new BB PC will they: o Install Windows Home edition for me? (I would buy it at the same time.) o Be available to me for so many remote Help calls or minutes or hours if I have setup issues? Tks!

Asked 4 years ago by MillenniumMike.

• A:Answer Yes, they are very good with set-up and remote fixes . They will install any added items you wish as well .

  Answered 4 years ago by Stan101Verified Purchase

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Q: QuestionHow do I setup an appointment to check my desktop computer

Asked 1 year ago by Anonymous.

• A:Answer Do you have a Best Buy, Best Buy Plus or Best Buy Total membership? If so call your Best Buy store or chat with support online. Your appointment will be happening then. Laptops need to go into the store. I have had a desktop for years along with a Best Buy Total membership. I get free support and tunes up when I need it or if I am concerned about any computer system. I’am always satisfied with the work. If you have not purchased any of the three memberships available you may incur charges depending on what services are needed. I believe you can still contact the Geek Squad as I mentioned above. Good Luck.

  Answered 1 year ago by Zoey1

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Q: QuestionCan I purchase a antivirus program and have you guys come to my home to install it?

Asked 4 years ago by Geeksquadsdaddy.

• A:Answer Hi there. Thank you for your great question. You can absolutely have us come out to the home and install your antivirus software. However, it would be cheaper either having it done remotely or in the store. Whatever works best for you is what we'll go with though! To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI need to transfer the data from my old iPad to my new iPad. Can you do it or is it easy for me.

Asked 4 years ago by Printz.

• A:Answer My man save your self some money all you have to do is backup to I cloud in your old device then on the new device restore from iCloud

  Answered 4 years ago by EricVerified Purchase

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Q: QuestionI forgot my password to set up my email accounts. Can you help with this?

Asked 5 years ago by Linda.

• A:Answer Yes

  Answered 3 months ago by Anonymous

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Q: QuestionI bought a laptop that should come with Windows 10 Microsoft, but when I started the laptop Microsoft ask me to pay. I won't pay because I made sure and double check in Best Buy before I bought.

Asked 8 years ago by Xav.

• A:Answer Take it back to the store and ask them to install the operating system. By the way, Microsoft is now charging for use of its software - even for solitaire games after a few months. You have to pay for licensing (or rental) to use Microsoft programs for windows 10. If you have older versions of programs (if you were smart enough to pay for the programs on a disk) you can download them and run them with compatibility software just like you could on previous versions of windows. Maybe you could find older versions of the programs you want and install them - run viral protection first! Also, read the fine print on your purchase receipt!

  Answered 8 years ago by speechy2k

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Q: QuestionDoes best buy charge money to install chrome browser on a gaming pc

Asked 3 weeks ago by Giovani.

• A:Answer No

  Answered 1 week ago by RobertZ

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Q: QuestionDoes your service configure Microsoft business 365 all aspects from outlook dim and co pilot?

Asked 1 month ago by Sd.

Q: QuestionDo you help with taking music from CDs to flashdrive

Asked 1 month ago by Squishy.

Q: QuestionI need an apple id & password removed from an iphone 14 Pro Max. If i make appointment with Geek squad & come in with items. Can you all do that?

Asked 2 months ago by Mia.

Q: QuestionI need help enabling secure boot in my desktop motherboard’s BIOS. I found the settings, but a warning popped up, now I’m worried I’ll ruin it. It’s currently booting in legacy mode. Is this something I could get help with?

Asked 2 months ago by Ashbash385.

Q: QuestionCan your service help configuration of Microsoft 365 Business Standard and my business email that I want to keep via Google?

Asked 2 months ago by beeboo.

Q: QuestionI am having problems signing in to comcst, google chrome, personakl and business email, microsoft, etc. The basic problems are my account access, passwords, access to the previos sites. Some accounts have my old address and I not successful. Desktop compu

Asked 2 months ago by LarryL.