Questions & Answers

Q: QuestionHow long is the connection cable?

Asked 3 years ago by Wnnedapoo.

• A:Answer I would say at least 10 feet long. My solar panel is about 5 feet away from my camera and I had to wrap the rest of the cord up because of so much slack at least another 5 feet.

  Answered 3 years ago by Meka

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Q: QuestionHi! This solar panel can be used for Ring doorbell 3? I ask them why they have a solar panel at Amazon and they say it is for Ring doorbells. Could you help me?

Asked 3 years ago by Baez.

• A:Answer Hello Keilany. Solar Panels for Ring Doorbells are specific to each Ring Doorbell, meaning theSolar Panel for Ring Spotlight Cam Battery and Stick Up Cam Battery would not work for the Ring Doorbell 3. You would need to purchase the solar panel for the Ring Doorbell 3: https://ring.com/collections/accessories/products/solar-panel-for-doorbells-2-3-plus-4 For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products Thank you, Antonio from Ring

  Answered 3 years ago by Ring

  
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Q: QuestionIs it possible for the solar panel to get too much sun down here in Florida and over charge the battery so it blows up

Asked 4 years ago by Nick.

• A:Answer My panel is in direct sunlight and heat all day and into the evening and in 2 years I have not experienced any problems.

  Answered 7 months ago by TVLoverVerified Purchase

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Q: QuestionIs the solar panel compatible with the doorbell or is there one that can be used ?

Asked 4 years ago by DevilD.

• A:Answer Hi MarineSgt, This is a great question and yes, we do presently have a solar solution for the battery-operated Ring Video Doorbells, as well as the battery-operated camera devices. The Ring Solar Charger is our solar solution for the Ring Video Doorbell lineup. It's important to make sure you have the right accessory for whatever model of Ring smart doorbell or Security Camera that you have, this article from our Help Center helps you identify the device you have, and the appropriate accessory for that specific device: https://support.ring.com/hc/en-us/articles/360057317451-How-to-Determine-What-Ring-Doorbell-or-Security-Camera-You-Have. We are so excited to have you consider becoming a part of the Ring Community, and if you already are, we are so happy to have you be part of our Ring family! We offer awesome tools on our website to help empower our consumers to be heard, and would like to invite you to take advantage of our Ring Community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another, share their feedback, and their experiences with Ring. We invite you to reach out at https://community.ring.com/, if any additional information is needed regarding your decision to employ Ring for your home security. Thank you, Caitlin with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionIs there a longer cord or an extension cord to attach the solar panel to the camera?

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by jgonz

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Q: QuestionSo I have a security system at my house 2-outdoor Spotlight Cams and 2- indoor Stick up cameras all battery operated. Do I need a solar panel for each camera? Reading the other question one of the answers sounded like you have to have a panel for each.

Asked 4 years ago by MaegMC.

• A:Answer Hello MaegMC, Great question! Yes, you would need a Ring Solar Panel for each camera that you'd like to convert from battery power to solar power. Here is more information about choosing the right panel for your home's environment: https://support.ring.com/hc/en-us/articles/360027286272-Picking-the-Correct-Solar-Panel-for-Your-Environment. For any additional questions, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan the solar panel be mounted indoors and still work if its getting sun through a window?

Asked 4 years ago by joey.

Q: QuestionThis panel fails to keep my camera running in cold weather. Is there higher output solar charger available?

Asked 4 years ago by Andy.

• A:Answer I don't believe there is a higher output unit from Ring. Then, if you found one it probably is much bigger, and burn out the camera, also would void your warranty, and would look really out of place. My suggestion would be to get a plug in charger, I have purchased 3 myself. There cheaper and less conspicuous. I did not have an electrical outlet outside near one camera. I did have a outlet on the same wall, but inside. I took the cover off, and shut the power off. After checking behind the outlet, I was able to drill a hole thru the outside wall, and run the wire to the camera. For me this worked great, but you may need an electrician if you don't have electrical training, (which I Have). Good luck. Check with Ring before doing any modifications.

  Answered 3 years ago by Inspectorme2

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Q: QuestionIs the solar panel water proof and be expose to rain?

Asked 4 years ago by CJFord.

• A:Answer Yes! Our is exposed and still works wonderfully. It is meant for outdoors.

  Answered 4 years ago by Jess

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Q: QuestionDoes the solar panel have the ability to swivel when mounted? The wall I will mount it on his facing North but I want to be able to swivel the solar panel to face the sun to the west that’s about a 90° turn of the panel is that possible

Asked 4 years ago by Ca1rob.

• A:Answer I wll answer my own question, I have bought and I have installed this now and it WILL swivel, you can turn the mount when installing to swivel left or right instead of just up or down as someone implied in their answer, I have attached a photo to show it works.

  Answered 4 years ago by ca1rob

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Q: QuestionI know this solar panel says it’s for ring cameras but my question is: Does it work with ring doorbell pro 3? I have a porch so I need a panel that has a cable extension like this one. The other ring panel that it’s attached does not work for me. Thanks.

Asked 4 years ago by Katie.

• A:Answer Hello Katie, Great question! The Solar Panel for the Ring Spotlight Cam and Stick Up Cam is not compatible with our lineup of Ring Video Doorbells. We understand that your Ring Doorbell 3 is located under a porch and likely does not receive direct sunlight. If you don't have the option to hardwire the doorbell to an existing doorbell system, the next best solution would be to purchase an additional quick-release battery pack. This way you've always got a backup battery charged and ready to swap out. We've included the link for the battery pack for your convenience. https://www.bestbuy.com/site/rechargeable-lithium-ion-battery-for-select-ring-devices/6131302.p?skuId=6131302 If you have any additional questions please reach out to us today. Our team would be more than happy to assist. Thank you, Danielle from Ring [email protected]

  Answered 4 years ago by Ring

  
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Q: QuestionI received my ring solar panel for my latest generation spotlight camera only to fine the plug doesn’t fit into barrel on camera! What’s going on?

Asked 4 years ago by Dirtyred.

• A:Answer Hi Dirtyred, Thanks for asking! Neighbors who order a newer solar panel may receive a device that includes a "Weather Resistant Barrel Connector." Our older instructions or documentation do not match this connector. Visit our support center for updated instructions on installing your Ring Solar Panel: https://support.ring.com/hc/en-us/articles/115005279843-How-to-Install-Your-Spotlight-Cam-Solar-Panel. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. All the Best, Nicole with Ring

  Answered 3 years ago by Ring

  
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Q: QuestionWill this work with a ring doorbell 3?

Asked 4 years ago by Anonymous.

• A:Answer Hi DavidB, Great question! No, the solar panel for the Ring Spotlight and Ring Stick Up Camera battery devices will not work with the Ring Video Doorbell 3. Ring does offer a solar panel for Ring Video Doorbells. The Solar Panel is a small device that can be mounted outdoors and connected to your Ring Video Doorbell with a cable. With just a few hours of direct sunlight per day, it will extend the life of your doorbell battery. For more information, visit our support center: https://support.ring.com/hc/en-us/articles/360061516532-Solar-Panel-for-Ring-Video-Doorbell-information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. All the Best, Nicole with Ring

  Answered 3 years ago by Ring

  
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Q: QuestionDoes the solar panel works for the ring video door bell

Asked 4 years ago by Evie.

• A:Answer Hello Evie, good question! No, this solar panel will not work for the Ring Video Doorbell. Ring does offer a solar panel for battery-powered Ring Video Doorbells. The solar panel can be mounted anywhere on a wall or a roof, but should be placed in an area that gets at least a few hours of sun each day. When mounting the solar panel, be sure to look out for overhanging branches or the shadows of nearby objects that may block the sun. For more information, visit our support center: https://support.ring.com/hc/en-us/articles/360061516532-Solar-Panel-for-Ring-Video-Doorbell-information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern. All the Best, Nicole with Ring

  Answered 3 years ago by Ring

  
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Q: QuestionWould this work with the Ring doorbell 3?

Asked 4 years ago by Saint.

• A:Answer No.

  Answered 3 years ago by JSJS

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Q: QuestionIf you have the wire-free stick up camera will this solar panel work with it? Or does it still have to be plugged into the camera?

Asked 4 years ago by CC.

• A:Answer Yes solar panel has to be connected to camera in order to charge the battery

  Answered 4 years ago by CB300Rider

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Q: QuestionCan I use a 50’ micro usb cable to connect to the ring solar panel? It’s the only way that I can get direct sunlight.

Asked 4 years ago by Mike.

• A:Answer Call ring they will help you!

  Answered 4 years ago by HomeSecurity

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Q: QuestionIt solar panel is waterproof?

Asked 4 years ago by Anonymous.

• A:Answer Yes this solar panels are waterproof

  Answered 4 years ago by OriginalDVerified Purchase

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Q: QuestionI have a ring mounted on my garage. Can I install a solar panel behind the existing ring system. How would I do it properly if it's possible? Thanks

Asked 4 years ago by Miles.

• A:Answer Remember this is only for the Ring Spotlight Camera that is BATTERY powered. If you have that then it should work.

  Answered 4 years ago by FrankVerified Purchase

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Q: QuestionI am a veteran, Home Depot, Lowes, any many others offer us a 10% discount when we purchase with proper identification. Thanking us for the time we served, will you?

Asked 4 years ago by Edward.

• A:Answer I am a Vet as well... no discount was available

  Answered 4 years ago by Huey

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