Questions & Answers

Q: QuestionTrying to troubleshoot the sound quality w/my Sony Soundbar (2.1-Channel Soundbar System w/4.72" Wireless Subwoofer & Digital Amplifier) and my Samsung TV (43" Class-LED-7 Series-2160p-Smart-4K UHD TV w/HDR). Sound is low and muffled. Not clear. Suggest?

Asked 4 years ago by Nontechy.

Q: QuestionWe bought this system to use in our travel trailer. We have a Jensen TV and receiver. Will they work together, and how do I go about hooking it up?

Asked 4 years ago by Mark.

Q: QuestionI just bought one and it’s really great sound! The only question I have is why soundbar has 120-240 V, but subwoofer is only 120V ? Why it’s different or is subwoofer also should be Dual voltage?

Asked 4 years ago by Nokki.

Q: QuestionCan this subwoofer pair with my older Sony soundbar cause my subwoofer died on that system.

Asked 5 years ago by GINA.

• A:Answer I seriously doubt it. As for this soundbar, you can do a lot better for the money. I'm not impressed with the sound, and there is no HDMI connection, only optical.

  Answered 5 years ago by ConnieMackVerified Purchase

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Q: QuestionHow many watts does it have?

Asked 5 years ago by Oscar.

• A:Answer This has 15 watts x 2 built-in amplification.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionCan I use this for a turn table?

Asked 5 years ago by Theresa.

Q: QuestionCan I connect this with my SRS-XB41 speaker as well?

Asked 5 years ago by Logan.

• A:Answer Hi Logan, Unfortunately, you cannot connect a Bluetooth speaker including the SRSXB41 on this unit. -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhat color is the power cable? Is it white as well?

Asked 5 years ago by ET.

• A:Answer No, the power cables are black.

  Answered 5 years ago by HappyHarVerified Purchase

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Q: QuestionWhat's the best setting for sports?

Asked 5 years ago by June.

• A:Answer Hi, June! Sound effect for MUSIC will be fine when watching the Sports channel. For details, see page 17 from this link below. https://www.sony.com/electronics/support/res/manuals/4688/d612b5d1e6f295c5f4c0f3b75da814e7/46880101M.pdf Regards, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionIs this compatible with Sony's KDL-46EX500? If not, which systems would be?

Asked 5 years ago by ycslp.

• A:Answer Why yes, it is %100 compatible thru analog and thru optical... Optical being the preferred method in my book... I hope this helps

  Answered 5 years ago by MadmaxVerified Purchase

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Q: QuestionMy tv remote will not power on/off sound bar

Asked 5 years ago by Dan14.

• A:Answer Hi, Dan14! We recommend using the soundbar remote control to power on the unit. Regards, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan the sound bar be mounted on the wall

Asked 5 years ago by Dad2.

• A:Answer No, the sound bar cannot be mounted on the wall.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs it possible to replace the subwoofer with a different, maybe better one?

Asked 5 years ago by Lapau.

• A:Answer Hi! Unfortunately, it is only designed to work with the same subwoofer. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questioncan speakers be added to the Sony 2.1 sound bar

Asked 5 years ago by gooch.

• A:Answer From what I can tell no. At least not easily. Maybe somebody that knows how to wire all of that could, but otherwise it’s not something that is advertised for the average person to be able to do… if that all makes sense

  Answered 5 years ago by TyDie

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Q: QuestionDo wireless sound bars Bluetooth 2?

Asked 5 years ago by Mj.

• A:Answer Yes, this one also has NFC

  Answered 5 years ago by Steprags

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Q: Questionrecently the subwoofer has been popping, and we have to have the volume jacked way way up only while watching cable, when we switch inputs to our fire tv its so loud it will blow your ears. ive scoured the net with no luck!

Asked 5 years ago by Kngkaos.

Q: QuestionIs there any way to mount this to the tv back? Are there any rear holes to attach to?

Asked 5 years ago by Mm51.

• A:Answer No there are no mounts. This soundbar sounds incredible. Unfortunately there is no way to mount it. I spent considerable time trying to find a mount and even spoke with a sony rep, who also had no solution. I liked it enough to install a shelf for it to sit on.

  Answered 5 years ago by JamesVerified Purchase

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Q: QuestionDoes this soundbar play DTS 7.1? I can get it to work on other audio platforms, but wont play on my UHD 4k movies.

Asked 5 years ago by Steve.

• A:Answer Hi, Steve! Unfortunately, DTS 7.1 is not supported. Audio formats supported by this system are as follows. • Dolby Digital • Linear PCM 2ch -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionThe sale on item is going to last till when

Asked 5 years ago by Edd.

• A:Answer Until it’s not on sale, usually changes weekly.

  Answered 5 years ago by Steprags

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Q: QuestionIs this sound bar able to connect with LG 70” tv?

Asked 5 years ago by C.