Questions & Answers

Q: QuestionWhat's the difference between the A1E model and the A8F?

Asked 7 years ago by SIL64.

• A:Answer Literally the only difference is the stand. This one has a stand, the A1E has no stand. The panels are the same. The processors are the same.

  Answered 7 years ago by WILLIAM

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Q: QuestionTwo if I may. With stand attached, what is the distance from bottom of tv frame to top of anyone’s stand. Also, how is the sound quality with reference to “clear voice”. I would like to not have use a sound bar & need to use “clear voice” option. Thanks.

Asked 6 years ago by Chris.

• A:Answer TV is 28 inches high with the base attached. Base is 1/4 inch thick. TV sits flush on base. We are hard of hearing. We do not have sound bar. We have no problem hearing the TV.

  Answered 6 years ago by James

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Q: QuestionCan I get Youtube TV on OLED A8F Series TV?

Asked 6 years ago by Blaze.

• A:Answer Yes, if you have a YouTube account you can sign in and us the app.

  Answered 6 years ago by RudyVerified Purchase

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Q: QuestionWhat kind of Mount to buy that would be perfect for this kind of TV? I wouldn't want to buy one and find out it doesn't go well. Thanks for the help!

Asked 7 years ago by Rich.

• A:Answer Hi Rich, You may use a VESA compatible wall mount. You may refer to this link for more information: https://www.sony.com/electronics/support/articles/00021291 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionFor those trying to watch Cable TV without a 4k signal, what is your experience with this Sony OLED? Dark picture, bad picture, other complaints or satisfactions, returned the tv for something else, etc. Thanks much.

Asked 6 years ago by MrCurious.

• A:Answer I watch with a OTA signal and stream Netflix. The picture is outstanding, the best I have seen. The black colors are amazing. I hope this helps.

  Answered 6 years ago by esoxVerified Purchase

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Q: QuestionWhat are the measurements of the stand for this TV? Width of stand & Depth of stand!

Asked 6 years ago by SeaBee.

• A:Answer 10 1/8" x 15 7/8"

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionWhat sound options would you recommend for a A8F 4G series tv

Asked 6 years ago by JM.

• A:Answer Don’t need one the speakers on the tv sound great has excellent bass

  Answered 6 years ago by SlimVerified Purchase

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Q: QuestionI had my TV installed by the contractor doing my house renovation. They hooked my TV up to HDMI #1 and I only get 1080p picture. How can I correct this? It's plugged into the HDMI port on the back on the bottom left side bottom plug. Comcast Cable.

Asked 6 years ago by NonTechMan.

• A:Answer You will need to make sure the video source is 4K. Using Comcast/Xfinity you will need to upgrade your cable box to a new unit that can deliver a 4K signal. Also make sure you are using a high quality HDMI cable. You should also know that there is very limited 4K content available on cable.

  Answered 6 years ago by MikeVerified Purchase

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Q: QuestionCan I use a sound bar with my bose surround sound??

Asked 6 years ago by Attagirl.

• A:Answer Hi Attagirl, Sony does not recommend connecting two audio systems such an AV receiver and a Sound bar to the Android™ TV simultaneously. Use one audio system at a time. ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes this support Dolby Vision? Is the firmware out yet? I also own the z9d.

Asked 6 years ago by Sonyman.

• A:Answer Yes, the Dolby Vision update is out and it works just fine!

  Answered 6 years ago by goose3144Verified Purchase

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Q: QuestionDoes Sony A8F series have ATSC 3.0 digital tuner?

Asked 4 years ago by GK.

Q: QuestionHow can I raise the TV high enough to set a soundbar on the table in front of it?

Asked 5 years ago by justme.

• A:Answer Use a wall mount

  Answered 5 years ago by HermesNY

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Q: QuestionIs this TV will works in Europe????

Asked 6 years ago by Arek1976.

• A:Answer Hi Arek1976, Depending on the power requirements of the country, you may need a transformer to make the XBR55A8F work since US models will require its 120 V AC, 60 Hz. Should you be using the TV to any European countries, keep in mind that the warranty for service will be in the US. Regards, Sam

  Answered 6 years ago by SonyListens

  
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Q: QuestionHow high is the tv with the stand

Asked 6 years ago by height.

• A:Answer Hi there, The height of the tv with the stand is 28 1/4 inches. Hope this helps! Regards, Sam

  Answered 1 year ago by SonyListens

  
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Q: Questionhow can I remove a 4 inch colored pattern from the bottom of my Sony TV

Asked 6 years ago by Anonymous.

• A:Answer Hello there, You may try to follow the steps provided on the link below to isolate and fix this issue with your television: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8f/articles/00159487 Regards, Zac Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionLooking for a ceiling motorized stand for this tv,any recommendation.?

Asked 6 years ago by Jorge.

Q: QuestionCAN BURN IN BE CORRECTED?

Asked 6 years ago by Snicklefritz.

• A:Answer There is two things to worry about with oleds image retention and true burn in. Image retention comes off with the Sony oled scrub also always leave the pixel shift feature on. The tv will tell you when to run the scrub. Now if you gaming or watching something like cnn or ESPN those tickers can be permanent. Permanent means for life.

  Answered 6 years ago by BbyguruVerified Purchase

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Q: QuestionHas anyone had any problems with streaming using a Roku with this TV? Buffering a lot even though your signal strength is extremely strong?

Asked 6 years ago by SeaBee.

• A:Answer SeaBee … why are you bothering with ROKU? This TV is a smart TV with apps already loaded and CHROMECAST built in. I have ROKU on an older TV but don’t find a need for it whatsoever on this one. Try using the built in CHROMECAST or adding the apps you wish to use.

  Answered 5 years ago by MOONVerified Purchase

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Q: QuestionDoes this tv have a built in microphone?

Asked 6 years ago by Beatrice.

• A:Answer No mics except on the remote no hidden webcams either.... ;)

  Answered 6 years ago by Bbyguru

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Q: Questionwhere, WHICH COUNTRY this particular model of TV is made in?

Asked 6 years ago by Anonymous.

• A:Answer The sticker on the back of this TV when I looked at the store said manufactured in Mexico, not Japan.

  Answered 6 years ago by SeaBee

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