Netflix app is crashing back ro Home Screen. No problem with the internet. Any fix for this?
JK null

Question

Netflix app is crashing back ro Home Screen. No problem with the internet. Any fix for this?
JK null

JayCee · Accepted Answer

Hi. I ffollowed the recommendation pertaining to the Chromecast in my X80Jn but went further and disabled it (instead of clearing data/cache). It's been working for a day now without any issues. Hope this helps.

Answered by JayCee 3 years ago

Rick · Answer

Hey all. Go to your system apps. Go to chrome cast and disable. It will fix the problem.

Yashna · Answer

I was experiencing a similar problem, but it turned out to be the "Chromecast built-in" app crashing (which then caused Netflix to close.) Clearing the data & cache for "Chromecast built-in" fixed this issue for me. You’ll find it in system apps (go to all apps and scroll right till the bottom)

Answered by Yashna 3 years ago

Frustrated · Answer

I got the same email from 'Erin" at Sony. No help whatsoever. i just want to know if this is a problem with all Sony A90J or just mine. Should I return the TV? Their product support at Sony is awful.

GMAN · Answer

It's also happening with my new A90J-only Netflix!

AnnoyedBBcustomer · Answer

I am also having this issue. Did you end up returning the TV?

James · Answer

I have a Sony IR-77A80CJ purchased last week with the same issue as described by the OP. I disabled the Chromecast built-n as outlined in the posts above and solved the issue. Sony's response to the issue is pathetic; I just paid $3500 for a top of the line TV and this is the best they can do? They could at least acknowledge the problem exists and are working on a fix. Seriously considering returning it for an LG OLED. No telling what other gremlins are lurking inside this thing... Thanks to the good folks here on the web for stepping up the challenge when the multibillion dollar company refuses to do so!

Answered by James 3 years ago

Rish0201 · Answer

I am having the exact same problem on sony A80J

Chloe · Answer

Same exact problem. What’s up Sony. You’re about to get a lot of returns.

Jason · Answer

I am having the same problem with the 55 inch XJ80 OLED I purchase three weeks ago. I called Sony and they said it isn’t the television and that it’s Netflix. It’s been three weeks and I’ve tried every recommendation and still Netflix only stays on for 1 minute to maybe 5 rarely and then abruptly goes to home screen. Netflix is useless on this television which is incredibly disappointing since we watch Netflix most commonly of all the apps. 
 I went in to Best Buy yesterday and a gentleman advised to have geek squad come to my home and diagnose the issue, if it is indeed the television being faulty he stated they would stand behind their sale/product and replace the television. He was very kind, I cannot recall his name unfortunately.
 I hate the hassle of doing all this but so far Best Buy has done way more than Sony just by laying out a plan rather than just wiping their hands clean like Sony has done to me. Hopefully they come through, this was not a cheap television.

Rijoy · Answer

I am having the same issue. Netflix app runs fine for about 10 minutes and then just stops and tv goes to the home screen. I have tried uninstalling and reinstalling Netflix app. Also did a factory reset on tv, but no luck. Sony needs to fix this!

wheel458 · Answer

By disabling the chromecast with in the tv will this stop other functions form not wokring?

Isabella · Answer

Just purchased 2021 Bravia. Netflix app kept on crashing. I looked at comments below and disabled “Chromecast built-in" Solved the problem immediately. Thank you all.

dandan · Answer

Looks like I’m not the only one. I just got an X90J and tried watching a movie on Netflix today but the app kept crashing every 10 minutes. Tried restarting and reinstalling the app, which didn’t help… It was so annoying I had to stop watching it. Same thing happened to casting my screen via chrome browser - constant crashes every 5 minutes or so. Will be returning the tv to the store - I specifically bought this Sony thinking it would be good as it’s not the cheapest one but oh well, I guess other brands have figured it out better.

Derrick · Answer

Yeah does anyone have a solution, or should I return the tv, I'm having the same issue with my TV...stops at the 15 min mark and ends up in reverting to the cable TV.

Peggy · Answer

Your best bet is to call the Geek Squad. I have no idea sorry.

A90JUser · Answer

I have the same problem. This happens over and over again with Netflix. I watch Netflix for about 15 minutes and it just kills and goes back to the Home screen. I did the following and nothing worked:
1. Force Stop app
2. Cleared the Storage & Cash
3. Uninstalled Updates to the Netflix app.
4. Installed the latest Firmware (this did nothing for the problem).
5. Restarted the TV.

I have the 55 inch A90J. I am also frustrated here as I like to watch Netflix but really can't. PLEASE HELP SONY!

SonyListens · Answer

Hi,

Thank you for purchasing and choosing our BRAVIA XR A90J.

We regret to hear that the Netflix app crashes back to the Home Screen. This is definitely not the viewing experience we want you to have. We'd love to help you troubleshoot your problem and turn your experience around.

If the Netflix app immediately closes or crashes upon launch, follow the steps below.

1.     Delete the application data for the Netflix app.

1.     On the supplied IR remote control, press the HOME button.

2.     Under the Settings category, select Settings.

3.     Under the TV category, select Apps.

4.     Select System app.

5.     Select Netflix.

6.     Select Clear data.

7.     Select OK.

2.     Launch the Netflix app

You may also refer to the link below for additional steps to follow:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00230344

Should you need further assistance,  please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A90J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!

Sincerely,

Erin

“Netflix app is crashing back ro Home Screen. No problem with the internet. Any fix for this? JK”

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