Questions & Answers

Q: Questioncan multiple people hear tv while one person uses a headphone at same time/

Asked 3 years ago by Anonymous.

• A:Answer Hello, thank you for your question. Yes, you can get sound from the TV speakers and headphones at the same time. You can check this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00049501 Hope this helps. ~Earl

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes it come with the Xfinity Streaming App?

Asked 3 years ago by Eddie.

• A:Answer Hi Eddie, thank you for your question. The Xfinity streaming app is currently not available on X90J. You will likely need to use a set-top box to watch the Xfinity live TV. Hope this helps. ~Earl

  Answered 3 years ago by SonyListens

  
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Q: QuestionHi SONY! I bought your TV (XR65X90J). It realy magic TV, thank you! BUT I expected 16GB of internal storage in it, but in fact only 4.4GB is available to me, is that how it should be? and other 12.5GB reserved for Android TV?

Asked 3 years ago by NeedMoreSpace.

• A:Answer Hi NeedMoreSpace, thank you for purchasing our newest product! The on-board storage consists of two parts, the internal storage that's used to store the operating system and system files, and the user accessible storage used to store the apps and user data. The available storage capacity of your Android TV™ device only shows the available user accessible storage and not the total on-board storage. which consists of System memory, Stores the operating system and system files, Not accessible to users. If the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. Please check this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00223233?model=XR-65X90J&category=televisions-projectors-lcd-tvs-android- If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Thank you for choosing SONY. ~Earl

  Answered 3 years ago by SonyListens

  
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Q: QuestionSamsung q8oa smart TV tizen versus, Sony class bravia xr90j what's the difference between the two.

Asked 3 years ago by Patsy.

• A:Answer Hi Patsy, we appreciate your interest in our newest TV. We apologize that we can't give you a comparison of both models as we only focus on our own products. But, we can tell you what's great about this TV: With the BRAVIA XR X90J, Full-Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Get the most out of next-gen gaming with BRAVIA XR TVs featuring 4K/120fps and BRAVIA Game Mode for increased frame rate and reduced input lag. We hope you will consider our SONY TV. Thank you. ~Earl

  Answered 3 years ago by SonyListens

  
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Q: QuestionSeveral Sony Bravia TV's including the BRAVIA XR X90 have a rear/side input labeled IR IN. What is the IR IN for? Can a wired IR Sensor be plugged in and used to operate the TV if the normal center mounted one is blocked by a Center Channel speaker?

Asked 3 years ago by Jess.

• A:Answer Hi JayDee, thanks for your inquiry. The IR IN port connects to the Home Controller. These jacks are for receiving the external control signal. And it enables extended control of the TV using RS-232C via the RS-232C and IR IN jacks. And no, you cannot connect a wired IR sensor to the IR IN port. Note: The RS232C control setting is for professional use only. Hope this helps! -Sam

  Answered 3 years ago by SonyListens

  
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Q: QuestionHow much does a 65 inches Sony Bravia weight?

Asked 3 years ago by Anonymous.

• A:Answer Hi Customer, The weight of the XR65X90J without a stand is 50.5 pounds and with stand is 52.5 pounds. Hope this helps! David

  Answered 3 years ago by SonyListens

  
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Q: QuestionHow does this compared to X900E? I have bought X950H and bit dissatisfied as image does not pop in X950H due to lower contrast ratio when kept side by side. On attached image, X900E is on left and X950H is on right.In person the difrnce is more noticable

Asked 3 years ago by Mathai007.

• A:Answer Hi Mathew, thank you for your question. Both the x900e and X90J use Full Array backlights with Local Dimming. The X90J has our newest and most powerful processor to date in the XR chip, allowing for amazing contrast and picture quality. For more information, you may check these links: X900E https://urldefense.com/v3/__https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900e/specifications__;!!FFL0mGOO8SJQmAn-!fVvrsUmtEIrJ82rVj7VaNymi-sbLvHMKPBAcAl9QDA9Zditq1sKdCZ4dfKjiWwOypj9S5wA$ X90J https://urldefense.com/v3/__https://electronics.sony.com/tv-video/televisions/google-tv/p/xr65x90j__;!!FFL0mGOO8SJQmAn-!fVvrsUmtEIrJ82rVj7VaNymi-sbLvHMKPBAcAl9QDA9Zditq1sKdCZ4dfKjiWwOyqldZ180$ We're sorry to hear that you have a picture issue with your X950H. You may find this link helpful in adjusting the picture quality of your TV: https://urldefense.com/v3/__https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html__;!!JmoZiZGBv3RvKRSx!rQpWu7HA5sP5sl47POevz11JgP57-40hQw0Kpip-YnlBEo1x3IdceJP247-ubmbs$ If you require any additional support in regards to this product, please visit our support website to find the proper contact information. please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

  Answered 3 years ago by SonyListens

  
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Q: QuestionSony provided descriptions of the 95j and 90j here but the only difference is "Contrast Booster 10" (95) vs "Contrast Booster 5" (90). Is that the only difference? Is the picture supposed to be better in any other way? The sound? Why wait for a 95?

Asked 4 years ago by Wendy.

• A:Answer Hi Perplexed, thank you so much for your interest in our XR BRAVIA TVs. Both the X90J and X95J provide an incredible picture and sound quality using the Cognitive Processor XR. It just that the X95J’s XR Contrast Booster 10 will provide more impressive contrast than the X90J’s XR Contrast Booster 5. Also, the X95J features X-Wide Angle™- Sony's original optical design to control the light from the backlight, the X-Wide Angle panel ensures colors stay true from wherever you're watching. I hope this helps! - Romeo

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes this TV have ATSC 3.0 tuner in it

Asked 4 years ago by Sainttail.

• A:Answer Hi sainttail, thanks for your question. Great news! Yes! The XR-65X90J features NEXTGEN TV: ATSC 3.0 compliant. Hope this helps! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: Questionwhat's the difference between LED and OLED? Why there's a big price difference?

Asked 4 years ago by choosy1.

• A:Answer Hi choosy1, Thank you for the inquiry. The main difference between an LED TV and an OLED TV is that the pixels of an OLED TV are self-illuminating, whereas the LEDs in an LED TV are used to light an LCD display. Our BRAVIA XR TV takes vision and sound to the next level with the ingenious Cognitive Processor XR. It understands how humans see and hear, providing a whole new experience that immerses you completely in the scene. The BRAVIA XR X90J Explore the world with precise 4K1 HDR pictures. See how real your entertainment becomes when you pair the extreme contrast of a Full Array LED panel with the power of our revolutionary Cognitive Processor XR™. The BRAVIA XR MASTER Series A90J Redefining OLED with ultimate brightness. See our best ever OLED TV, powered by the revolutionary Cognitive Processor XR™. Enjoy unparalleled contrast with extreme brightness and pure blacks in an immersive Seamless Edge design. . For more details, please check your TV model at our Sony eSupport website for product updates and announcements. I hope this helps! Jay

  Answered 4 years ago by SonyListens

  
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Q: QuestionCan the stand be put into narrow position like the 65" XR A80J? TIA

Asked 4 years ago by RobertR.

• A:Answer No the legs can only be placed at the edges. You can buy wall mount or a mount with a smaller footprint that allows you to place it on counter stand from Amazon at various prices.

  Answered 4 years ago by RoninsoloVerified Purchase

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Q: QuestionCan we hook up our bose lifestyle sound system to this tv?

Asked 4 years ago by Tinker.

• A:Answer Hi Tinker, Thank you for the inquiry. You can connect the audio system to the TV’s HDMI input terminal bearing the text “eARC/ARC” or connect the TV and audio system with a digital optical cable. Please refer to the manual of the sound system for checking the connecting terminals. I hope this helps! Jay

  Answered 4 years ago by SonyListens

  
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Q: QuestionWill the Sony Wall mount Sony SU-WL855 Ultra Slim Wall-Mount Bracket for Select Sony BRAVIA OLED and LED TVs?

Asked 4 years ago by RJS.

• A:Answer Hi RJS, thank you so much for your inquiry. Yes, the SU-WL855 only supports selected OLED and LED Sony TVs. Here's the list of the compatible TVs to this Wall-Mount Bracket: Compatible Products : XBR series (A8G / A9G / A8H / A9S / A8J / X800H (55” 65” 75”) / X900H (55” 65” 75”) / X950H (55” 65” 75”) / X80J (55" 65" 75") KD series (X8J (55" 65" 75") / X85J (55" 65" 75") XR series (X90J (55" 65" 75") / X95J (65" 75") / A90J (55” 65”) I hope this helps! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionMy TV turn off automatic intermittently. Is there a problem with the settings ? Please help!

Asked 2 years ago by Danny.

Q: QuestionDoes it have an AV input?

Asked 2 years ago by Matt.

• A:Answer No. It doesn’t

  Answered 2 years ago by AlibabaVerified Purchase

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Q: QuestionI use an antenna for my TV watching. The Sony XR65X90J indicates it is Next Gen 3.0 compatible, but I am not receiving any NG channels. I have rescanned on “Antenna” to ensure current signal. My two other Sony TVs are receiving the missing channels.

Asked 2 years ago by MikeH1.

• A:Answer I’m not getting many channels either but my old Samsung in the other room picks up tons of channels.

  Answered 2 years ago by FretchickVerified Purchase

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Q: QuestionWhat is the switch for next to the power button underneath the tv?

Asked 2 years ago by Meeeeeee.

• A:Answer Hi Meeeeeee, Thanks for your inquiry! The switch next to the power button is the BUILT-IN MIC SWITCH. The built-in mic on the TV can be turned on or off with this switch. REF: https://www.sony.com/electronics/support/res/manuals/5024/f0842a0b0390d8b2889fcac655259bab/50249421M.pdf (see page 7) Hope this helps! Regards, Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionHow do I stop on screen pop-up messages from randomly appearing on screen without signing into an intrusive Google Account?

Asked 2 years ago by TechSpoob.

• A:Answer Hi TechSpoob, Good question. You will have to finish the initial setup. If you do not skip anything in the setup, there will be no more popup messages. Hope this helps! -Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionCannot get the talkback to stop even though I selected off in accessibility

Asked 2 years ago by Gene.

• A:Answer Hi Gene, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the Talkback feature on your SONY unit. Please follow this link to isolate the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00232484 May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X90J We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! ~Earl

  Answered 2 years ago by SonyListens

  
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Q: Questionwhere can i get a replacement remote for this specific tv?

Asked 2 years ago by kingamg.

• A:Answer Call Sony customer service and they will guide you because in order to buy it you will need the remote model number.

  Answered 2 years ago by AlibabaVerified Purchase

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