“I'm trying to turn on the game mode but it keeps saying this feature is not supported. How do I turn on game mode??”
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Hi Donna, Thanks for reaching out to us. We understand you're having trouble with turning on Game mode on your TV. The X93L features a dedicated Game Mode for a smoother, more responsive gaming experience. If your TV doesn't allow you to turn on Game mode in the menu, it might be caused by a setting on the TV or connected device. Please note that the Game mode is not available for normal TV viewing. BRAVIA XR automatically switches into Game mode depending on the connected video game console. If [Game] is not selected automatically, set it manually. To ensure you can turn on Game mode in the settings menu, please make sure your video game console or PC is connected to the appropriate HDMI input, then select the proper source on the TV. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps or better. To turn on the TV's Game mode, press the (Quick Settings) button on the remote control, then select Settings — Display & Sound — Picture — Picture mode — Game. And to maximize the performance of your TV and video game console, set the [HDMI signal format]. To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select Settings — Channels & Inputs — External inputs — HDMI signal format. Select the optimal format for your video game console: - If you connect a video game console that supports 4K 120 Hz video output, set to [Enhanced format (4K120, 8K)]. - If you connect a video game console that supports VRR, set to [Enhanced format (VRR)]. If you have a video console connected, check your console video output settings and whether the connected device has the latest settings or firmware. If you require further assistance, please contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Regards, Jess
Sorry, there was a problem. Please try again later.plug the system in/ label the hdmi port/ wrench on remote. picture settings
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