A:Answer Hello steve104, thank you for your message. Depending on the type of program you are watching and whether you have a standard TV or high-definition TV (HDTV), this is normal operation. This is sometimes referred to as a letterbox effect. Some TVs have a screen mode feature called ZOOM or WIDE that allows the picture to be adjusted to fill the entire screen. Many set-top boxes, DVD players, and Blu-ray Disc® players also may have a setting that allows the picture on the TV to be adjusted. These options are normally located on the remote control, but also may be available in menu system of the product.e aware, however, that the picture may appear stretched or parts of the picture may be cut off when using a zoom or wide mode option. If you are watching a sports program or a news broadcast, scores and news ticker information may not be viewable. In these cases, you may want to make sure your TV and set-top box are set for Normal viewing. -Oscar.
