A:Answer The email should arrive in your email inbox within an hour, and will be from Best Buy. I ordered 2 of the codes (in two separate purchases). I got the first code within a minute. The second code took about 20 minutes. If you don't get it within an hour, than it may be in your spam/junk folder (which may not appear for a number of hours). If it still doesn't arrive, I suggest contacting Best Buy customer support.