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Hi, Raybaby! If you cannot connect your phone to this speaker via Bluetooth, you may follow the suggestions from this page to isolate the issue: https://helpguide.sony.net/speaker/srs-xb12/v1/en/contents/TP0002133464.html. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent Sony Social Support
Sorry, there was a problem. Please try again later.First, be sure the speaker is powered on (little light glowing). Under settings on your phone, be sure bluetooth is on (enabled). Then look for a button or some way to "pair" your phone with the speaker.
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