“Are these capable of pairing with multiple devices? Paired with my Apple Watch just fine. However, when trying to pair with my iPhone the device does not appear. And visa versa. If I pair with phone the watch doesn’t pick up. Please advise. Thnx.”
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You need to put the headphones into pairing mode after the first device by holding the button down for 7+ seconds. You can not have it connected multi-point (2 devices at once) to get music from 1 device and calls from another.
Sorry, there was a problem. Please try again later.Hi Strobe, We regret to hear you're having pairing issues with the unit. Unfortunately, the headset does not support multipoint connection and Sony Headphones Connect App. When pairing for the first time after purchasing, initializing, or repairing the headset, the headset enters pairing mode automatically if you remove the headset from the charging case. Please refer to the Help Guide of WFXB700 for pairing and connecting with an iPhone. https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755802.html If you're unable to resolve the issue, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WF-XB700 We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jess
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