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  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
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  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
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  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Your price for this item is $299.99
Page Showing 21-40 of 62 questions
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  • QuestionHow well do these work cancelling the noise from a lawn mower?

    Asked by BobC.

    • Answer Hello BobC, Thank you for reaching out to Sony! We're happy to help with your question about the WF-1000XM5 earbuds. You'll find the WF-1000XM5 earbuds are a very strong contender for noise cancellation, and they should significantly improve your experience while mowing. While they won't create complete silence, they'll make the noise much more tolerable, letting you enjoy your audio without needing excessive volume. For the best noise cancellation performance, it's crucial to get a proper seal with the ear tips. The WF-1000XM5 comes with various sizes to help you achieve this. For instructions on replacing the earbud tips, you can visit: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html Best regards, -Fred

      Answered by SonyListens

  • QuestionWhat is the distance between the phone and the ear buds.

    Asked by Seandu.

    • Answer Hi Seandu, The Sony WF-1000XM5 earbuds typically have a Bluetooth range of about 10 meters (32.8 feet) in a line of sight. Thanks for choosing Sony. -Eliab

      Answered by SonyListens

  • QuestionWhat are its specifications, especially the frequency ranges

    Asked by TurtlePark.

    • Answer Hi TurtlePark, Thank you for your inquiry! The WF1000XM5s have an 8.4mm driver and frequency response of 20-20,000Hz. Hope this helps! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Regards, Sam

      Answered by SonyListens

  • QuestionCan you buy just the box to charge the head phones i lost my box in a load of concrete still have the headphones no charger now

    Asked by Jdstreetslinger.

    • Answer I would think there would be repair and maintenance parts Sonu could send you just as long as it was under warrantee.

      Answered by user371927

  • QuestionIs the battery better than mx4? The mx4 battery is absolutely terrible.

    Asked by RazvanP.

    • Answer Yes battery life is better than the 4s

      Answered by EloyD

  • QuestionHow well would ANC handle a shooting park or other high DB locations, would I be able to hear people talking round me while ANC is active at a venue like this?

    Asked by Timmy.

    • Answer Hi Timmy, Thank you for your question. The Noise Canceling function of our WF-1000XM5 is most effective for low frequency (bass) noise, such as noise made by vehicles or air conditioning, but not all sounds can be completely canceled. It is not as effective for higher frequencies, such as human voices. Although I believe these headphones would be very helpful in blocking the noise in shooting parks. If you're concerned about hearing protection in a shooting park, it's recommended to also use traditional hearing protection, such as earmuffs or earplugs. These can provide additional protection against loud noises, especially in environments with sudden, intense sounds. I hope this helps! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you're in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Best regards, Romeo

      Answered by SonyListens

  • QuestionWhat is the maximum wireless range?

    Asked by Anonymous.

    • Answer Not too far - if you leave the room or go behind walls far away it tends to lose audio quality - max I'd say is about 20-30 feet, less if there are obstructions.

      Answered by ArnavK

  • QuestionWhat's the range for this device? i.e., how far can I be away from the Bluetooth device and still have connectivity?

    Asked by Maggie.

    • Answer Hi Maggie, The WF-1000XM5 has a Bluetooth specification version 5.3 with an effective range of up to 32.8 ft/10 m (line of sight). The actual range will vary depending on factors such as obstacles between devices, magnetic fields around a microwave oven, static electricity, reception sensitivity, antenna’s performance, operating system, software application, etc. I hope this helps! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Best regards, Romeo

      Answered by SonyListens

  • QuestionCan I pair it with my laptop,?

    Asked by Ive.

    • Answer Yes you can.

      Answered by Krishna

  • QuestionHad mine for 2 months and were working great, a couple minor connectivity issues but nothing that re pairing didn't fix. That said the case hasn't taken a charge for last two days, I've tried 4 different chargers and it's stuck at 12%.

    Asked by IntelligentDonkey.

    • Answer Hi IntelligentDonkey, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having some issues with your WF1000XM5. This is certainly not the news we'd like to hear from you. To troubleshoot the problem, please visit Sony's support website and search for the following articles: • The headphones do not charge (WF-1000XM5) • How to reset or initialize the WF-1000XM5 Should you need more information or technical assistance, don't hesitate to contact us by following the steps below: Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: We value you, and thanks for choosing Sony. Best regards, Romeo Sony Social Support

      Answered by SonyListens

  • QuestionI ride motorcycles will I be able to talk while I ride? And people not hear my pipes

    Asked by Oddball.

    • Answer They generally are pretty good at muffling surrounding audio, that being said, mic quality is not very good (a common problem for most wireless earbuds). Mic is very quiet so motorcycle might be too loud.

      Answered by ArnavK

  • QuestionDid you fix the connectivity issue that was associated with the Sony WF-1000XM4? I could never got them to connect with any of my devices. Finally gave them away and bought bose back in 2021.

    Asked by RaymondL.

    • Answer I never had the xm4's, the xm5's I got never had an issue connecting they instantly pair and switch through my devices I have them connected to instantly aswell

      Answered by Ghostpanda

  • QuestionHello, can I pair these with a PS5? If so, do they connect directly or do you need to purchase an adapter like a USB-C transmitter. Is there one Sony recommends to use? TY!

    Asked by sirSpeedy.

    • Answer No

      Answered by JamarS

  • QuestionCan you exercise with this earbuds on

    Asked by Anonymous.

    • Answer To a certain level, no football, or collision sports but with the right tips, they are stuck real well in you ear. Not water proof to well, so avoid running in the rain.

      Answered by DannyMcC

  • QuestionIs it possible to turn off the noise cancellation? It gives me a headache.

    Asked by Jerry.

    • Answer When the earbuds are in press tap the left earbud and it should turn off, if not go to the Sony Headphone app and turn it off when they are connect to a phone through bluetooth, work with the headphones too.

      Answered by DannyMcC

  • QuestionWill these earbuds last longer than 8 hours on a single charge if I turn off noise cancelling and other features?

    Asked by DSD25.

    • Answer I'm a dork so I tried this just for you. The answer is... I kept getting very phone calls and couldn't resist youtube and Tidal so I lost ONE of the ear buds just before 8 hours and charged it for 5 minutes and got another 55 minutes out of it. Close though. I bet if I had set the app how you mentioned then uninstalled the app and then had volume at about half then it would have made it a lot longer.

      Answered by RGB2

  • QuestionHow does the bass sound in them and are they pretty loud

    Asked by Frankie.

    • Answer No, not really, it is great, but not loud, like most earbuds their bass is not great. As in the defention in the bass is great but not loud and not gonna leave a feeling.

      Answered by DannyMcC

  • QuestionIs the noise cancellation as good as it is in the video will it truly silence everything around me

    Asked by Riley.

    • Answer Pffft, not even close! You will need ANC turned on and something playing fairly loud to silence the background noise completely. Honestly, I’ve heard there are several better options out there.

      Answered by Realist

  • QuestionWhere can i buy the replacement ear tips for those ?

    Asked by Ahidalgo.

    • Answer Hi Ahidalgo, Thank you very much for your question. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories. Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: BestBuy Username: Model Number: Issue: Telephone Number: The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. I hope this helps! Best regards, Romeo Sony Social Support

      Answered by SonyListens

  • QuestionDo they have noise cancelling modes like the bose quit earbuds do?

    Asked by AmyM.

    • Answer They do, the have like a full sound canceling mode, an active sound cancelling mode which speak to chat, and finally they have transparency mode and if something is too loud they will auto quite to protect your ears while in that mode.

      Answered by DannyMcC

Page 2, Showing 21-40 of 62 questions

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