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Hi, Ellie! Please ensure that both devices are in pairing mode by turning on the Bluetooth function. Please check the Help Guide more details: https://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001176136.html Regards, Erin Sony Social Support
Sorry, there was a problem. Please try again later.Turn on NFC and hold it next to your headset.
Sorry, there was a problem. Please try again later.Turn the blue tooth on your phone , then hold power button on headphones till power on should connect after that.
Sorry, there was a problem. Please try again later.