A:Answer Tried to set phone up online and got to the final step and got denied. Went in to Verizon Store and they couldn't figure out was was wrong, I got texts and internet but no phone. After reading this post I used the chat on My Verizon and once they enabled HD Calling (it was active on all other lines except my Sony XZ2 Compact) I started receiving phone calls. Phone works great now, Thanks for the tip, and hope this helps others.