Questions & Answers

Q: QuestionI want to buy aSony ZV1-11 and I would like to know if when doing video does it shake? How’s the stabilization on this camera and is it worth to buy for beginners? Thank you

Asked 1 year ago by Yoshikawa.

• A:Answer Hi Yoshikawa, Sony commitment to customer satisfaction is our top priority. If you are going to shoot movies with the ZV1M2 handheld, we suggest turning the SteadyShot function for movies on. Just go to the MENU → Shooting → Image Stabilization → SteadyShot → On. Please remember to turn this function off when using a tripod to prevent malfunction. This is a good camera for beginners. For any questions or concerns, you can reach us at 239-245-6360. Regards, Larry 12-1-2023 Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: QuestionWhat's included in the box? Where is the charging cable and block?

Asked 1 year ago by Puzzled.

• A:Answer Hi Puzzled, Sony commitment to customer satisfaction is our top priority. Here are the supplied accessory for the ZV-1 II Vlog Camera: Battery: NP-BX1, Microphone Wind Screen, Wind Screen Adaptor, Setup Guide. The charging cable is not supplied. If you have any other concerns or questions, feel free to contact our Technical Support at 239-245-6360. Rubychelle, Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: QuestionWhat flash do I need to to get for this camera?

Asked 1 week ago by Brandi.

• A:Answer Hi Brandi, Sony's commitment to customer satisfaction is our top priority. Sony has a handful of flash line up that is compatible with this camera. Please see this link for list of options: https://support.d-imaging.sony.co.jp/www/cscs/accessories/compatibility.php?area=us&lang=en&mdl=ZV-1M2&cat=9. Thank you for choosing Sony. -Linda 5-3-25 Sony Social Support

  Answered 1 week ago by SonyListens

  
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Q: QuestionCan you take clear stills from a video?

Asked 4 months ago by B.

• A:Answer Hi B, Sony commitment to customer satisfaction is our top priority. Yes. With the Photo Capture function of the ZV1M2 , you can capture a scene of a video as still images. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 1-16-2025 Sony Social Support

  Answered 3 months ago by SonyListens

  
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Q: QuestionIs open box product also returnable within 30days?

Asked 5 months ago by Miki.

Q: QuestionBest Buy website lists under Specifications> Video > Video Resolution(S) and Frame Rate(s): 4K (2160p) video recording at 120fps, however when I look at Sony's website or anywhere online the highest 4k video recording will only go to 30fps. What's right?

Asked 9 months ago by Bon.

• A:Answer Hi Bon, Sony commitment to customer satisfaction is our top priority. The highest frame rate the ZV1M2 camera can record in 4K is 30p. It can only do 120p in S&Q mode. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 8-13-2024 Sony Social Support

  Answered 9 months ago by SonyListens

  
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Q: QuestionIs this camera good to take photos in Safaris? I mean do they take good photos of wild animals from afar? Like are lenses good for taking those kind of pictures? If not what kind of camera would that be that is not bulky just like this type. Thank you.

Asked 11 months ago by Joycee.

Q: QuestionDoes it come with flash?

Asked 1 year ago by Alicia.

• A:Answer No, you will need to purchase that separately

  Answered 11 months ago by Jmm1Verified Purchase

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Q: QuestionWhat country made?

Asked 1 year ago by Scott.

• A:Answer Hi Scott, Sony commitment to customer satisfaction is our top priority. Thank you for your interest on our ZV1M2 camera. This camera was made in China. If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360. Rubychelle 4-7-2024 Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: QuestionMy zv1-ii won’t let me transfer my footage to my computer and, I did recently drop my camera at a parade and when I got home to transfer the footage it won’t let me transfer it to my computer, I need help please

Asked 1 year ago by Transfering.

• A:Answer Hi Transfering, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZV1F camera. We suggest you contact our phone support at 239-245-6360 so we can troubleshoot the issue.   Regards, Larry 2-15-2024 Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: QuestionHi, Does its language include Chinese?

Asked 1 year ago by Anonymous.

• A:Answer Hi , Sony commitment to customer satisfaction is our top priority. The US version of the ZV1M2 camera does not have the Chinese language. It only has English, French, Italian, and Spanish languages. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 12-20-2023 Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: QuestionIs there a date imprint feature for pictures? The original Zv1 had this feature but I found no mention of it for the new Zv1 II.

Asked 1 year ago by Anonymous.

• A:Answer Hi , Sony commitment to customer satisfaction is our top priority. Thank you for your interest on our ZV1M2 camera. No, the date imprint feature is not supported by this camera but you can do it during post processing since the date and time will be recorded in its metadata. If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360. Rubychelle 10-31-2023 Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: Questionhello, this camera came with a mic cover that slipped into the microphone spot. I lost mine and can't find anywhere to buy a new one/ replace it. please let me know what I should do, I do not want to buy a mic, I liked the wind cover the camera originall

Asked 1 year ago by becca.

• A:Answer Hi becca, Sony commitment to customer satisfaction is our top priority. You should be able to purchase the wind screen separately. Here is the part number for that: 504179701 for the black one, and 504179711 for the white one. We suggest you contact our phone support at 239-245-6360 so that we can assist you on purchasing one. Thank you for choosing Sony. Regards, Larry Sony Social Support

  Answered 1 year ago by SonyListens

  
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Q: QuestionHow long does it hold a charge?

Asked 10 months ago by Eric.

• A:Answer Hi Eric, Sony's commitment to customer satisfaction is our top priority. With a fully charged battery the camera can record approximately 45 minutes of video but for taking photos it will be around 300 images. Thank you so much for your question. And thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. - Pakorn (Sony Social Support)

  Answered 10 months ago by SonyListens

  
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Q: QuestionCan u change out the lense for the camera yes or no?

Asked 1 year ago by Rome.

• A:Answer Hey Rome unfortunately it’s a fixed lens setup on this model. Still takes amazing pictures you’re just limited to the fixed lens on the camera if you’re looking for more options. They do offer an extend lens on Amazon that goes over the existing fixed camera lens. That can further enhance the camera’s performance. But I don’t think it’s needed for what it offers. Brought this camera for a trip to Europe due to its multi use and compact size overall not bad of a purchase great video capturing 8.8 out of 10 Photography 7.5 better than juggling your phone that’s already working overtime with maps, text, calls, web browsing your next meal or tourist attraction. Hope this helps.

  Answered 1 year ago by AnonymousVerified Purchase

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