Questions & Answers

Q: QuestionWith the contactless reader, does the info still show up on the phone or pad wirelessly?

Asked 7 years ago by autumn.

• A:Answer Yes, the info still shows up on the phone or pad.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI know some squares take a certain percentage of what you sell per transaction. I know a couple have said they charge 2.6% which is crazy! Are there any other hidden fees I should know about? I do not want apple or any other company taking 10% of my sales

Asked 4 years ago by ExtraFees.

• A:Answer We are a big square user, while there are fees they are still cheaper than if I had my bank process my CC transactions so we still come out ahead. Most importantly I don't have to worry about what card it is...the flat fee covers Visa, MC, Discover and XMEX! Well worth it in my humble opinion.

  Answered 4 years ago by Anonymous

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Q: QuestionHow long is the set up time?! And what are the steps

Asked 4 years ago by Setup.

• A:Answer It only takes a few minutes to set up your Contactless and Chip Reader. The steps are below: Go to the Square app and tap the three horizontal lines. Tap Settings > Hardware > Card Readers. Tap Connect a Reader. There will be detailed instructions in-app that you can follow to complete the pairing, but just in case, they’re also listed below: To put the reader into pairing mode, press the reader’s power button for 3-10 seconds until you see 4 orange blinking lights. Immediately release your finger when you see these orange lights. When the reader is connected, it will be listed as Reader Connected in the app and the reader’s lights will turn green for 2 seconds.

  Answered 4 years ago by Square

  
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Q: QuestionIs this just the dock that charges the square chip reader or is it both the dock and the square reader combine

Asked 4 years ago by Mike.

• A:Answer It is just the dock.

  Answered 4 years ago by KimAVerified Purchase

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Q: QuestionCan it be used wireless? Or do you have to use wire to connect reader to iPad.

Asked 4 years ago by Anonymous.

• A:Answer It is Bluetooth if you have the stand or the register it will connect to them

  Answered 4 years ago by ChefJVerified Purchase

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Q: QuestionCan the dock for the square work with tablet?

Asked 5 years ago by taxlady.

• A:Answer Yes you have to have a table I think for it to work. Plugs into connection from mine

  Answered 4 years ago by HoagieMaster

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Q: QuestionI have a Google Pixle 4 XL phone. I want to start using square. However there is no headphone jack to hook the square up to. I was referred to use the chip reader or the contactless + chip device. Is this device blue tooth of some sort?

Asked 5 years ago by Kirbonidas151.

• A:Answer Yes, it works through Bluetooth connection to mobile device. Easy pairing. Instructions in package and in Register app. Easy for customers to use, only that it is light weight, so someone needs to hold it while putting in chip card. The docking unit is ~$30.

  I would recommend:

  • 

    Square - Dock for Reader - White

    User rating, 4.7 out of 5 stars with 347 reviews.

    (347)

  Answered 5 years ago by BramberiFarm

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Q: QuestionDo I need to purchase the base?

Asked 2 years ago by Anonymous.

• A:Answer Great question. Although the Square Dock is an awesome accessory, is not required to use our Contactless and Chip Card Reader.

  Answered 2 years ago by Square

  
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Q: QuestionDoes the square card reader accept Apple pay

Asked 2 years ago by Zach.

• A:Answer Yes Square may come with a tap feature that will support some mobile pay

  Answered 2 years ago by MatthewSVerified Purchase

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Q: QuestionWhen I get new phone ,will Square automatically work

Asked 2 years ago by Linda.

Q: QuestionWill a magstripe card work in the dock for reader

Asked 2 years ago by JimA.

• A:Answer The Square Reader, which fits in the dock, doesn't accept magstripe-only cards. You can tap for contactless payments, or insert chip cards on the reader.

  Answered 2 years ago by Square

  
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Q: QuestionI have a square for my business and now my dads business needs one can we use the same square and just pair it for the different business or do we need separate squares

Asked 3 years ago by Becky.

• A:Answer Great question! In this case we suggest that you add a location to your existing Square account. Take a look at how to Manage Multiple Locations with Square here: https://squ.re/2JYiK3D.

  Answered 3 years ago by Square

  
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Q: QuestionDoes this dock come with a cord to plug it in to charge it?

Asked 3 years ago by Cindaroo.

• A:Answer It comes with a cord connected to it to plug it in

  Answered 2 years ago by AleopardVerified Purchase

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Q: Questionwill this work with a tablet? I'm in construction and I'm looking for something to take in the field. Ty

Asked 3 years ago by Arizona.

• A:Answer Yes it works with a tablet.

  Answered 2 years ago by AleopardVerified Purchase

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Q: Questioncan i use this to connect my reader directly to my ipad ? i have endless problems trying to get my reader to connect via bluetooth, i would rather have a physical connection

Asked 3 years ago by rachel.

• A:Answer Hi Rachel, sorry to hear you're having trouble with your Square Reader - please reach out to our team when you get a chance so we can take a closer look squ.re/contact. The Dock for the Square Reader doesn't connect directly to an iPad, unless you're using a Square Stand, and connecting via the USB hub.

  Answered 3 years ago by Square

  
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Q: Questioncan I used whit samsung phone?

Asked 3 years ago by 2525.

• A:Answer If you can download the Square app on your phone from the Google Play Store, yes you can use the Square reader. It connects to your phone via Bluetooth.

  Answered 3 years ago by harambeVerified Purchase

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Q: QuestionDoes this version have a plug in cord or is it hardwired into the dock? If it’s hardwired, why do the photos show it as cordless? That’s misleading

Asked 3 years ago by Cool.

• A:Answer The base has a hardwired USB-A cord attached.

  Answered 3 years ago by harambeVerified Purchase

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Q: QuestionDoes it accept PayPal?

Asked 3 years ago by JoeLarry.

• A:Answer The Square card reader will accept many forms of payment, including PayPal-branded debit & credit cards. More info on the Square web site!

  Answered 3 years ago by Sierra

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Q: QuestionHow do you charge the chip reader? I'm not seeing any chargers for it.

Asked 4 years ago by sirbarksalot.

• A:Answer Two ways: -The chip reader includes a micro-usb cable, with a USB-A end, that you need to plug into a power block then to a wall outlet, or into a USB outlet (like on your computer) to charge the device. or -If you buy the base, a hardwired USB-A cable is included, attached to the base. Aain, you would need a power block, or plug the cable into a USB outlet.

  Answered 3 years ago by harambeVerified Purchase

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Q: QuestionDoes this with to with iPhone car? Does it store more than 1 payment information at a time. So say I have 10 customers and go home later to enter the data from the account to setup billing will aI be able to retrieve those accounts

Asked 4 years ago by Anonymous.

• A:Answer I don't believe so. You need to enter the transaction in the Square app first, then the app says it is ready for the chipped card to be read.

  Answered 3 years ago by harambeVerified Purchase

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