A:AnswerYou may create a customer, add their email and the device will retain the sale info, including a sku or other id number. Customers purchases may be tracked over time.
A:AnswerYes! You can edit your edit what will be visible on your receipt through your Dashboard https://squ.re/3SHeftu.
If you have any questions you can reach support at squ.re/contactsqsupport, or on Twitter, Facebook, or Instagram.
A:AnswerIf you do not have access to wifi or data you can take payments offline. You can find more information about Square's offline mode feature here, https://squ.re/3yK6TwT. Please let us know if you have any other questions, squ.re/contactsqsupport.
A:AnswerYes, if your customer or a payment card isn't present, you can manually enter your customers' card information without the Square Reader on a supported mobile device. Check out this article on Manually Enter Card Payments https://squ.re/3MxwQY1 and How to manage your Tax Settings here https://squ.re/2nFeOdv.
A:AnswerYes, you can use your personal hotspot on your Square Terminal. Learn more about Using a Mobile Wi-Fi Hotspot with Square Terminal https://squ.re/38P42Vi.
A:AnswerWe hate to hear that you're running into difficulty with your readers. You can return your Square Reader within 30 days of the purchase date. If your reader isn't working properly, and you've tried the troubleshooting tips, you can submit a warranty claim to receive a replacement within 1 year of purchase.
A:AnswerYes
At our churches annual fundraiser, we have used 5 tablets at different stands for purchases at the same time, same account. This year we purchased the Terminal to use with receipts at our new "food court" area & also use the tablets at other single booths.
A:AnswerYou can use the terminal offline. However, at some point you will need to connect to wifi to clear all transactions out of the system. It's also a self contained unit, so you can do everything on it and can but don't have to connect to a PC.
A:AnswerNot at this time. If you are unable to connect to a network via a Hotspot or Bluetooth connection, the only other option would be to connect via Ethernet. In order to do this, you would also need to purchase The Hub for Square Terminal.
