Skip to content

Main Content

Questions & Answers

TCL - 55" Class 6-Series 4K Mini-LED UHD QLED Dolby Vision HDR Smart Roku TV

Model:: 55R655; |
SKU:: 6515358

User rating, 4.4 out of 5 stars with 373 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 21-40 of 54 questions

QuestionOn the R655 model with the center stand, how high can the adjustable stand go? I have a Sonos Beam soundbar (approx 2.5" high) that I would need to place underneath the TV without blocking the screen OR the IR receiver. TV is also elevated on a mantle.
Asked 2 years ago by tbky523.
- Answer The height can be adjusted between 1.7inches-3.6inches. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
Questioncan i get amazon on this tv
Asked 2 years ago by pw.
- Answer Yes, Amazon Prime is one of the services you can access. You just need to sign in the first time, similar to Netflix. Follow the directions that appear on the TV screen.
  Answered 2 years ago by Maire54
  Answer this question
QuestionMy existing TV is wall mounted; will I be able to switch the mounts to the TCL or will I have to purchase a new mount & hardware?
Asked 2 years ago by Pete.
- Answer I was able to use my existing mount (previous TV was a 55" LG}
  Answered 2 years ago by Anonymous
  Answer this question
QuestionHow long is the warranty from the manufacturer?
Asked 2 years ago by Ron1020.
- Answer After registering it showed a 1 year warranty. But I've also heard it's 2 years from some reviewers.
  Answered 2 years ago by Salcicca
  Answer this question
QuestionI have a Sony soundbar model SA-CT60, which only has the optical connection. Can i connect it to the TCL and use the TCL remote to control the functions of on/off and volume?
Asked 2 years ago by MikeW.
- Answer This TCL TV is compatible with most soundbars and headphones and can be connected via HDMI ARC, Optical, or the 3.5mm headphone jack. The TV remote is not designed to control devices connected via an Optical connection. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
QuestionAre you able to connect to tv to your bluetooth headphones?
Asked 2 years ago by Josh.
- Answer Sadly, you cannot connect a Bluetooth device directly to a Roku TV. In order to use Bluetooth devices with your Roku TV, you have to install the Roku app on your mobile device, then use the app's remote listening feature through your phone or tablet.
  Answered 2 years ago by DanB
  Answer this question
QuestionWhat is the response time of this TV when running on PC @ 4k 120Hz?
Asked 2 years ago by GameCooker.
- Answer While professional reviewers have gotten slightly different numbers, due to variances in testing procedures, the new 6-Series is considered one of the best gaming TVs, with it’s amazingly low input lag, up to 144Hz gaming, automatic game mode, and Freesync premium pro certification. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
QuestionWhat are the dimensions of the pedistal? I need to make sure it will fit the space.
Asked 2 years ago by Tnmimi.
- Answer The pedestal stand is approximately 11.6 inches wide and 11.0 inches deep. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
QuestionCAN I EASILY BROWSE THE INTERNET WITH THIS TV?
Asked 2 years ago by PURDUE.
- Answer This TCL Roku TV does not currently feature a web browser. However, there are thousands of streaming channels and over 500,000 different movies and TV episodes available through the Roku streaming system. Additionally, you can screen mirror compatible Android and Windows phones to the TV. This way you can search on your phone, but view on the TV. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
QuestionIs this an 8 bit panel?
Asked 2 years ago by Dan.
- Answer This TV utilizes 8 bit+ FRC to deliver 10-bit gradient performance. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
QuestionIs this tv native 120hz
Asked 2 years ago by John.
- Answer This TCL TV features a 120 Hz refresh rate and can support up to 144 Hz gaming. Hope this helps! Thank you, TCL Customer Support
  Answered 2 years ago by TCLExpert
  Answer this question
QuestionTV will randomly turn off and on, and will also have screeching noise. I have reset it multiple times and have updated the system whenever necessary, but it still happens
Asked 1 year ago by Rick.
Answer This Question
QuestionHow is the sound system on this tv?
Asked 1 year ago by Baddad.
- Answer Sound system is average at best. Passable if you just want to watch the news or cartoons, not recommended if you want to watch a high production movie, tv show, sports, or play video games.
  Answered 1 year ago by DylanV
  Answer this question
QuestionHow can I buy this when it is “unavailable nearby”?
Asked 1 year ago by Jimmy.
- Answer Have one shipped from another store to yours..
  Answered 2 months ago by BarneyB
  Answer this question
QuestionIf standing behind the tv, what side are the hdmi, usb ports on and the Power plug on?
Asked 1 year ago by Same.
- Answer If you are behind the tv and facing its back, the HDMI ports are on the left side.
  Answered 1 year ago by DylanV
  Answer this question
QuestionI live in zip code 17801. I want to purchase a 55 inch TCL 6 Series ROKU TV , can I order one and have it shipped to my local store? I'm getting a message unavailable near me. Thank you.
Asked 1 year ago by janie.
- Answer For inquiries concerning stock and availability, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
  Answered 1 year ago by TCLExpert
  Answer this question
QuestionIs this TV no longer available? Has it been replaced by a newer model?
Asked 1 year ago by JMiller.
- Answer For inquiries concerning stock and availability, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
  Answered 1 year ago by TCLExpert
  Answer this question
QuestionWhen will this be restocked????
Asked 1 year ago by Katie.
- Answer For inquiries concerning stock and availability, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
  Answered 1 year ago by TCLExpert
  Answer this question
QuestionHi, I have an AV Receiver that I use for surround sound. Will this remote work with my Denon receiver. The Roku Ultra box does not. Thanks
Asked 1 year ago by changelives.
- Answer The remote that comes with the TV is not designed to control other devices. However, if your receiver is connected vis HDMI eARC and supports CEC, the TV may be able to control the volume. Hope this helps! Thank you, TCL Customer Support
  Answered 1 year ago by TCLExpert
  Answer this question
QuestionWhen is TCL 55R655 expected to come back in stock? Is it that TCL is discontinuing making Roku TV's or new 2023 models Roku TV models are expected to arrive this summer? The TCL website doesn't list any Roku TV's on its website.
Asked 1 year ago by Anonymous.
- Answer For inquiries concerning stock and availability, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
  Answered 1 year ago by TCLExpert
  Answer this question

Showing 21-40 of 54 questions