Questions & Answers

Q: QuestionWhat are the HDMI ports 1.2 or 1.4

Asked 5 years ago by Portman1.

• A:Answer This TCL Roku TV has 3 HDMI 2.0 ports. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionWhat does the series mean ??? When it says its a 4 series ?

Asked 5 years ago by Liz.

• A:Answer This might not be 100% correct, but I believe it is a feature level. For example, the 4 series has less features than say the 6 series. I believe this to be accurate because you can see the price goes up when buying other series, such as the 6 series. Good luck shopping! I have two 4 series TVs and enjoy them.

  Answered 5 years ago by FargoDrew

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Q: QuestionWhat is the distance between the feet on this 65" TCL TV. I know my table is not long enough based of the measurements, but it might be able to fit the TV, if I know the dimensions needed to get both feet on the console. Thanks!

Asked 5 years ago by CuriousInBensalem.

• A:Answer For this 65 inch TCL Roku TV, the feet spacing to fit on a stand is 51.3 inches. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionOk I’m so confused! I’m not a techie person at all. When any of the TVs have the “Roku TV” feature listed in the description am I right to assume that I DON’T have to go and buy the Roku device for that tv then?

Asked 5 years ago by Jody.

• A:Answer That is correct you don't have to buy a Roku device if the the tv is a Roku tb

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionIs this television compatible with my DirectTV Satellite remote?

Asked 5 years ago by JSTOMBSTONE.

• A:Answer Yes, this is compatible with your Direct TV satellite remote.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes this TV come with a wall mount? Do you know the dimensions of the box?

Asked 5 years ago by er.

• A:Answer This TCL Roku TV comes with two feet with screws to secure them, a power cord, a TCL Roku remote with batteries, and a quick start guide. The dimensions of the box are as follows: (W x H x D) 64.8" x 39.4" x 7.5".Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionHow much does the 65" weigh?

Asked 5 years ago by Roadrunner1023.

• A:Answer The TV weighs 39.7 pounds With Stand and 38.8 pounds Without Stand.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWill I be able to download the Disney+ app on this Tv? Thanks

Asked 5 years ago by GuamPalau.

• A:Answer Absolutely! The Disney Plus streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes one of the HDMI ports support HDCP 2.2?

Asked 5 years ago by BobV.

• A:Answer Absolutely! This TCL Roku TV has 3 HDMI 2.0 with HDCP2.2, one with HDMI ARC. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDo I have to have a roku account to stream Amazon Prime videos?

Asked 5 years ago by fenderbender.

• A:Answer In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionI don’t see the refresh rate anywhere. What is the refresh rate for this tv?

Asked 5 years ago by G.

• A:Answer It has a refresh rate of 60 Hz.

  Answered 5 years ago by CommunityAnswer

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Q: Questionwhat is the refresh rate for this TV? cant find it anywhere in the specs or description. if its not 120hz or more i dont want it

Asked 5 years ago by LucyFur.

• A:Answer On the manufacturer website, it lists the refresh as 120hz CMI. So the basic answer is that the native refresh rate is 60hz with processed 120hz. Any input is limited to 60hz, but can be "smoothed" into something resembling 120hz.

  Answered 5 years ago by JJonasonVerified Purchase

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Q: QuestionDoes this tv slow you to download prime? Or is it already included

Asked 5 years ago by Kayla.

• A:Answer Absolutely! The Prime Video streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. In fact of the top 25 streaming channels, TCL Roku TVs offer all 25! You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionFor store pickup What is the carton size Will this fit in a Nissan Rouge?

Asked 5 years ago by Kenc.

• A:Answer The box dimensions for this 65" TCL Roku TV are as follows: (W x H x D) 64.8" x 39.4" x 7.5". Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionWhat size screws are the ones that attach the TV to the legs?

Asked 5 years ago by AR.

• A:Answer For the screws for the feet, this TV utilizes M5 screws. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionMy TV is not coming on, it powers on and show the screen really quick and it powers back off

Asked 3 weeks ago by DeDe.

Q: QuestionDoes it have Bluetooth capability?

Asked 2 months ago by Murphy.

Q: QuestionDoes the TCL Roku 65S425 have an HDTV tuner? I purchased a digital HDTV antenna and no channels are being found. I found an article on another site that leads me to believe it only has an analog tuner.

Asked 2 months ago by HJN.

Q: QuestionTrying to figure out why I have lines and going up and down the middle of the screen of my TV

Asked 2 years ago by Samc.

Q: QuestionDoes this tv pass through compressed Dolby Atmos?

Asked 3 years ago by Todd.

• A:Answer Yes

  Answered 3 years ago by Tammykay69Verified Purchase

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