“I tried connecting it to my tv with a hdmi cord but no sound is coming out even after I turn on the CEC on my tv. What can be the problem?”

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• First, please confirm the following: (1) you are connected to your TVs HDMI ARC port, (2) you are using a High Speed HDMI cable that supports ARC, (3) the input on the soundbar is put to HDMI ARC. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered by TCLExpert 2 years ago

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