Questions & Answers

Q: QuestionWhat is the maximum SD card size supported by this dash cam?

• A:Answer The maximum supported SD card size is 256GB.

Q: QuestionHow does the night vision work on this dash cam?

• A:Answer The Super Night Vision 2.0 enhances video brightness and reduces image noise in low-light conditions.

Q: QuestionDoes this dash cam have a parking mode?

• A:Answer Yes, the dash cam has a parking surveillance mode.

Q: QuestionWhat is the front camera recording resolution?

• A:Answer The front camera records in 2K QHD, which is 1440p.

Q: QuestionWhat is the viewing angle of this dash cam?

• A:Answer The dash cam has a 125-degree viewing angle.

Q: QuestionHow does the dash cam connect to my phone?

• A:Answer The dash cam can connect to your phone using Bluetooth.

Q: QuestionWhat is included with this dash cam?

• A:Answer The dash cam comes with a 32GB microSD card.

Q: QuestionDoes this dash cam offer loop recording?

• A:Answer Yes, the dash cam has loop recording to ensure continuous footage.

Q: Questiondo you plug this into your cigarette lighter? If so, does it shut off on its own or should you be unplugging it every time? thanks

Asked 1 year ago by all101.

• A:Answer My unit was wired directly to the power source, which I would strongly recommend. It activates automatically and monitors the vehicle while parked, great additional feature.

  Answered 1 year ago by SteveVerified Purchase

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Q: QuestionHello, does this front and rear view camera require professional installation?

Asked 7 months ago by May.

• A:Answer Hello! You can try installing it by yourself but it is recommended to install by a professional. You can try checking this links for the installation guide: For Front camera, https://support.thinkware.com/hc/en-us/articles/360036472913-How-to-Install-a-Dash-Cam. For Rear camera, https://support.thinkware.com/hc/en-us/articles/360052465793-How-to-Install-a-Rear-View-Camera. How to Hardwire: https://support.thinkware.com/hc/en-us/articles/360046310234-How-to-Hardwire. you can reach out to us via email or phone at [email protected] or 1 (844) 865-9273 so we can assist you further. Thank you!

  Answered 7 months ago by Thinkware Product Expert

  
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Q: QuestionDoes this product include all necessary equipment for a professional install? Doesn't mention any other accessories besides the 3 in the picture above. Thanks.

Asked 1 month ago by Ace.

• A:Answer Hello! Here's what's included: Q200 Dash Cam, Q200 Rear Cam, Thinkware 32GB MicroSD Card, Adhesive Windshield Mount, 12V Car Charger, Adhesive Cable Holder, Spare 3M Mounting Tape, Hardwiring Cable, Rear Camera Cable, GPS Antenna.

  Answered 1 month ago by Thinkware Product Expert

  
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Q: QuestionDoes the dashcam record 24/7, or do I have to turn it on/off before and after I drive? Also, can I save a video at any time while driving, not just during a crash?

Asked 1 month ago by Chris.

• A:Answer Hello! Yes it is recording continuously specially on continuous mode. For parking mode, you can set the parking off timer up to 72hrs. For the recorded videos, yes you can save it once you connect the dash camera to your phone using the Thinkware application. You can save any type of recorded videos. To know more information please reach out to us via email or phone at [email protected] or 1 (844) 865-9273 so we can assist you. Thank you!

  Answered 1 month ago by Thinkware Product Expert

  
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Q: QuestionThe video shows a vehicle with side cameras. What model is that?

Asked 4 months ago by upsetconsumer.

• A:Answer Hello! The compatible cameras for side view camera is Thinkware Q200, Q850, F790 and U1000 plus. You can reach out to us via email or phone at [email protected] or 1 (844) 865-9273 so we can assist you further. Thank you!

  Answered 4 months ago by Thinkware Product Expert

  
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Q: QuestionDo you need data on your phone in order for this to work?

Asked 4 months ago by Sienna.

• A:Answer Hello! The dash camera will still continuously record even it is not connected to your phone. The use of connecting the dash camera on your phone using the Thinkware application is to view the recorded videos or alter the settings of the dash camera. You can reach out to us via email or phone at [email protected] or 1 (844) 865-9273 so we can assist you further. Thank you!

  Answered 4 months ago by Thinkware Product Expert

  
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Q: QuestionIs there a way to make sure there's no audible sounds coming from unit at all? I don't want the warnings or any random audio alerting me while driving. Can I turn off all the safety road audio?

Asked 5 months ago by CuriousOne.

• A:Answer Hello! Yes you can adjust the volume on the dash cam settings. For speed camera and mobile zone alert, just go to dash cam settings > road safety settings > disable speed camera and mobile zone alerts. You can reach out to us via email or phone at [email protected] or 1 (844) 865-9273. Thank you!

  Answered 5 months ago by Thinkware Product Expert

  
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Q: QuestionWhat additional products are needed for recomennded professional install

Asked 1 month ago by dashcan.

• A:Answer Hello! Per checking, everything is included on the bundle and no need to purchase additional accessories.

  Answered 1 month ago by Thinkware Product Expert

  
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Q: QuestionCan the recording segments be copied from the memory card to a flash drive and read directly without a software app?

Asked 2 months ago by Boise.

• A:Answer Hello! Yes but make sure you have a third party video player so you can still watch the videos.

  Answered 2 months ago by Thinkware Product Expert

  
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Q: QuestionWill the unit drain the cars battery when it’s hard wired?

Asked 3 months ago by Anonymous.

• A:Answer No

  Answered 2 months ago by KathyL

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Q: QuestionCan I leave it in a hot car in the summer?

Asked 3 months ago by Gus.

• A:Answer Hello! There is a storage temperature on the dash camera. Here's the storage temperature: -20°~ 70° C (-4°~ 158° F).

  Answered 3 months ago by Thinkware Product Expert

  
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Q: QuestionIs there a microsd memory card limit for this camera or will any size work?

Asked 5 months ago by disappointedcustomer.

• A:Answer Hello! Yes there a maximum microSD card storage that you can use. You can use up to 256GB microSD card.

  Answered 4 months ago by Thinkware Product Expert

  
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