A:Answer Hi! Powerline connectivity and data transfer rates will vary due to network environment variables including: distance between adapters, network traffic, noise on electrical wires, building material and construction, quality of electrical installation and other adverse conditions.
First, please ensure both Powerline adapters are plugged directly into wall outlets - no surge protectors or power strips as these will directly interfere with the connection. We recommend following the suggestions outlined in FAQ 409 on our official website: https://www.tp-link.com/us/support/faq/409/
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support