Questions & Answers

Q: QuestionIs this router compatible with a Ring Doorbell?

Asked 4 years ago by B1234.

• A:Answer Just tried to connect to Ring Door Bell Gen 1 and it won't work with AX3000. It worked for a short moment then nothing. Checked the AX3000 DHCP and the Doorbell would not show up its MAC address in list. Gave up after an two hours of trying.

  Answered 4 years ago by RID22222

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Q: QuestionCan I connect this router with any modem and is it compatible with the optimum server

Asked 5 years ago by Tony.

• A:Answer I use my old modem the Motorola and it works fine from my understanding you can connect it with any modem

  Answered 4 years ago by HankVerified Purchase

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Q: QuestionWill this router support WPA3? the latest security?

Asked 4 years ago by redwoods.

• A:Answer Currently, the Archer AX50 supports up to WPA2-PSK [TKIP/AES].

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionIs this a DOCSIS 3.1?

Asked 4 years ago by SFGuy.

• A:Answer DOCSIS is a cable modem standard. This is a WiFi router, not a cable modem; however, it can be used in conjunction with a separate DOCSIS 3.1 cable modem to provide your home with reliable, AX3000 WiFi 6 connectivity.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionMy house is about 1800sf. Will this router cover that sufficiently?

Asked 5 years ago by JMN4500.

• A:Answer It should be able to. However, please always bear in mind that in order to ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need. Regards, TP-Link Support

  Answered 5 years ago by TPLinkSupport

  
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Q: QuestionHello I just bought this router. I don’t know much about these. But the router I was going to replace has a coax cable from the wall into it. There is no modem. And this router does not have a coax connection on the back. Can I plug this into the old one?

Asked 2 years ago by Anthony.

Q: QuestionDoes Archer AX55 AX3000 Dual Band Gigabit Wi-Fi 6 Router ship with hardware version V1 or V2?

Asked 3 years ago by ledme.

Q: QuestionAre there any settings that would extend the range of the modem?

Asked 3 years ago by JC.

Q: QuestionIs this beamforming?

Asked 4 years ago by followtheblind.

• A:Answer Yes, the Archer AX50 is equipped with Beamforming technology.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionI just got a Arris SB8200 (DOCSIS 3.1) modem that is giving me 950mbs when hardwired. However, when going through my Archer AX50 3000 I can only get a maximum of 350mbs download. Thanks for any advice or information.

Asked 4 years ago by Blast.

• A:Answer Hi! If you are connecting to the AX50 via Ethernet, please try another cable, and check to make sure the router's QoS settings are not configured to control or limit bandwidth. However, if you are connecting via WiFi, please ensure you are connecting via the 5GHz band for best results, and that the router's firmware is fully up to date, as shown in our FAQ here: https://www.tp-link.com/us/support/faq/2139/ For further assitance, please reach out to our support team directly using any of the options here: https://www.tp-link.com/us/support/contact-technical-support/

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionWhen will there be a firmware upgrade so that it can handle WPK3 security?

Asked 4 years ago by killians913.

Q: QuestionI live in a rooming house and there is already a wifi router here working.But can't hold all the devices.Can I plug this router in to the original router with out disturbing what the original router is broadcasting.There is two net showing I want 4

Asked 4 years ago by Spotz7666.

• A:Answer Yes, you can introduce this router to your existing network to create a new subnet (in Router Mode), or in addition to your existing local network (in Access Point Mode). The router broadcasts two bands (WiFi networks) by default, and can even support an additional two Guest Network bands if desired.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionDoes it work with Xfinity?

Asked 4 years ago by Karen.

• A:Answer Yes

  Answered 4 years ago by TriciaVerified Purchase

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Q: QuestionI need a phone port. Is there an adapter I can get?

Asked 4 years ago by Tom.

• A:Answer This router is designed for Ethernet and WiFi connectivity, not for phone line connection. If you have phone service through your existing Internet provider, we recommend contacting them to discuss what options are available to you.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionCan I assume that this support Mac and PC computers

Asked 4 years ago by Jocko.

• A:Answer Yes, routers are universally compatible with operating systems.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionIs WiFI 6 backwards compatible with WiFI 5 devices?

Asked 4 years ago by Brian.

• A:Answer Yes, capable WiFi 6 devices will show WiFi 6 on their signal while none compatible devices will simple show a regular connection

  Answered 4 years ago by SebasVerified Purchase

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Q: Questionis this a smart router?

Asked 4 years ago by A.

• A:Answer If by smart you mean able to control via Alexa, then yes.

  Answered 4 years ago by JWollenburg

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Q: QuestionIf one of the antennas break, does it make the router useless? Because it let me connect, but my phone and Xbox kept saying that there’s no network connection

Asked 5 years ago by Tony.

• A:Answer In your case we would recommend reaching out to our support team directly, using any of the options listed on our website, to work toward a solution: https://www.tp-link.com/us/support/contact-technical-support/

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionIn the event of power failure, does the router self-boot or do you need to hit the ON switch? This could be critical to access connected USB storage while traveling.

Asked 5 years ago by Flash.

• A:Answer It self boot ..

  Answered 5 years ago by MamalonesVerified Purchase

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Q: QuestionDoes the TP-LINK AX3000 has the ability (Ai mesh) to connect one or two TP-LINK AX1500 as points/extender? Also can the SSID be hidden?

Asked 5 years ago by Chanimal23.

• A:Answer Yes the SSID can be hidden on both 2.5 a 5ghz. Access point feature works also. I'm using my older TP link model as an AP.

  Answered 5 years ago by BrandonVerified Purchase

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