Questions & Answers

Q: QuestionSo, how does this work? Do I pay for 60 minutes that will last for as long as it takes for me to use them or is there some time limit in which the minutes have to be used before expiring?

Asked 6 years ago by Gen.

• A:Answer No, you do not have forever to use the 60 minutes. The 60 minute card gives you 90 days of phone service. If you reach your 90 days, and you don't buy another card, the remaining minutes will disappear as well as your cell service. The main thing with TracFone is that you're buying their air service. If you continue to replenish your airtime, all unused minutes will automatically carry-over. They have numerous card combinations available with a selection of minutes and air time. If this sounds a bit too confusing, google tracfone for their explanation. The program has served me well since my usage is low and don't want to pay the rates charged by Verison, ATT, etc in order to have cell & internet capability. But, on the other hand, I don't have coverage outside of the U.S. I've been using this system for many, many years and currently have 2,700 minutes to use. Doubt I'll ever use them, but that's the way they carry-over. Hope this helped.

  Answered 6 years ago by Bonnie

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Q: QuestionCan I buy a phone card today and wait several months to use it? I have two more months on the card I have now, but BestBuy is not that close and I need to go there for something else. So ideally I'd like to buy the card and wait to use it.

Asked 6 years ago by jtsstl.

• A:Answer The service airtime cards do not expire. So yes, you can add them when you need to. Just remember to add them before you current service date ends. If you have a smartphone you can buy service airtime cards/plans directly from your phone. Saving a trip to the store. Hope this helps.

  Answered 6 years ago by KeithVerified Purchase

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Q: QuestionAre minutes subtracted from the card for incoming calls or just outgoing?

Asked 6 years ago by Disappointed.

• A:Answer Yes, the minutes are subtracted from in coming as well as out going calls. Same with texts.

  Answered 6 years ago by KeithVerified Purchase

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Q: QuestionDoes this rollover if not used? Thank you

Asked 6 years ago by Rusty.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes. When a new card is added to your phone, any existing balance of minutes rolls over. Unused airtime will not expire if deactivated service is reactivated within 60 days of the deactivation date.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionSo, for every 90 days, does the service cost $19.99 or is that a separate cost?

Asked 6 years ago by Gen.

• A:Answer Not a separate cost. You just buy an airtime service card of your choice by your service end date. This keeps your service active. They have a card for 30 minutes for $9.99 but you only get 30 days. Tracfone has many plans for any needs. Hope this helps.

  Answered 6 years ago by KeithVerified Purchase

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Q: QuestionIf my service becomes inactive can I still use the device for wifi use

Asked 3 years ago by George.

• A:Answer YES! You can! And its free and unlimited......

  Answered 3 years ago by Anonymous

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Q: QuestionDoes the basic card work on the smart phones if will only be used for talk and text only

Asked 4 years ago by Anonymous.

• A:Answer Hi. This is Janet from TracFone Wireless, Yes. The basic plans will work when refilled to a Smartphone.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionWill this work with my old Samsung SM-J727A? It’s an unlocked Att issued Samsung J7

Asked 4 years ago by Kidneedsphone.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes, this will work to your Samsung J7 device. Aside from purchasing and redeeming this plan, you will also need to have the TracFone Bring Your Own Phone (BYOP) SIM Kit to active your phone. For more information, you can text the word BYOP to 611611. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan this 60 minute basic phone card be used with an iphone?

Asked 5 years ago by Missy.

• A:Answer Hi. This is Cristy from TraFone Wireless. Yes, you can use this 60-Minute Basic Phone Card on your TracFone iPhone device. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionDoes downloading apps count against your minutes? I'm thinking of getting apps from public charging network for ev's or from Tesla when they have new software updates for your car.

Asked 4 years ago by Luddite82.

• A:Answer Hi. This is Katrina from TracFone Wireless. Yes. Downloading an application will use up your minutes. Thank you!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionI read triple minutes was eliminated. If not, how do I know if the phone I buy has the feature? I am interested in the Iphone 6s

Asked 5 years ago by rjc0704.

• A:Answer Hi. This is Arianne from TracFone Wireless. We would like to inform you that all new Smartphone releases will no longer have the Triple Minute feature. However, as an incentive to our customers, all TracFone customers who upgrade from a feature phone to a Smartphone will get the Triple Minute benefit as a promotion for upgrading to a new Smartphone. Also, if customers currently have the Triple Minute on their Smartphone, it will be transferred to the new Smartphone. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionI want to reactivate a phone on my account. I need a new simm card. How do I get it?

Asked 1 year ago by Tweet.

• A:Answer Geek Squad came and got my iPhone Tracfone Service reactivated quickly, in my home, after I’d spent hours trying to get this done by calling Tracfone myself to reactivate my phone service without success. Geek Squad always provides excellent service.

  Answered 1 year ago by ExcellentVerified Purchase

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Q: Questionhow do you get the phone number

Asked 5 years ago by evelyn.

• A:Answer Hi. This is Arianne from TracFone Wireless. We would like to inform you that you can activate a phone by getting a new phone number, transfer an existing phone number, or port an active phone number from another company. New phone numbers are automatically assigned by the system depending on the ZIP code you provide upon activation. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionWhich network does Tracphone use in New York City? What if I buy the phone and the signal in my home is weak?

Asked 5 years ago by Andy.

This question was asked about the related product: Tracfone - $29.99 Basic Phone Card - White

• A:Answer I l[ve in new York and the signal is perfect

  Answered 5 years ago by skyyjack

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Q: QuestionI purchased a TracFone Card from Best Buy Online - thinking it would be convenient. Apparently, however, it was not activated. I have attempted to resolve this several times with Customer Service/Geek Squad, but no luck. HELP!

Asked 6 years ago by DRusk.

• A:Answer My sales associate at Best Buy had the courtesy to take the time to activate my phone. It took him about 15 minutes. I'm glad I didn't try to do it myself.

  Answered 6 years ago by BuckVerified Purchase

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Q: QuestionWhen purchasing trackphone $99.99 gift card for 400 min. 400 data and 400 text in the stores. how many actual minutes do you get? Is it 1200 min. like tracfone offers online . .

Asked 1 year ago by Joey.

This question was asked about the related product: Tracfone - $99.99 Basic Phone Card - White

Q: QuestionPhone won't let me get my info such as balance etc since they made me change my email. I cannot log in. If I buy another tracfone and keep my same number will I have the same problem. I've called them at least 5 times and still doesn't work.

Asked 2 years ago by Buster.

Q: QuestionDid Tracphone stop carryover on unused days? I just tried to add a card as was told "you will lose any remaining service days"

Asked 2 years ago by HalseyTaylor.

Q: QuestionHow long will my current phones work for myself and husband? I understand that sometime soon they will not work because of the new five G. towers. Please suggest how I can transfer my existing minutes to a new phone and suggest a inexpensive tracfone that

Asked 3 years ago by sparkles.

Q: QuestionI have a family mobile network, can I use that with a tracfone Samsung Galaxy A50? Or I must get a whole nother new plan. I am struggling with the fact that I thought I can just walk into a store and buy a new phone and switch over my sim card.

Asked 3 years ago by Anonymous.

This question was asked about the related product: Tracfone - $29.99 Basic Phone Card - White