Questions & Answers

Q: QuestionWe have been happy TracFone customers for over 12 years. It’s time to upgrade my flip phone to a smart phone. I am looking at the Apple iPhone SE. will I be able to get the favorite apps that I have on my iPad and will the phone and my iPad “talk” to each

Asked 6 years ago by JMarjorie.

• A:Answer My ipad synched with the phone during the phone setup and loaded all my videos, pictures, contacts, etc. So, yes, they do talk to each other. Getting the apps you want should be the same for the phone as for the ipad

  Answered 6 years ago by KenzVerified Purchase

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Q: QuestionTrying again. I currently have an older iPhone on TracFone service using AT&T towers. The question was would this also work on at&t towers used by TracFone. I know it's locked. I want to continue to use TracFone if this phone can use gsm.

Asked 6 years ago by CM65.

• A:Answer Call Tracfone.

  Answered 6 years ago by scullyfuVerified Purchase

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Q: QuestionWould this also work with Walmart Family service (which I think is Tmobile?)

Asked 6 years ago by billy.

• A:Answer Walmart Family Cell Phone company is now a sister or a sub company of Trac Phone.

  Answered 3 years ago by John

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Q: QuestionIf I buy an iPhone from Best Buy will they transfer the data from my existing trac phone?

Asked 6 years ago by Clutch.

• A:Answer Yes; after purchasing your new phone logon to tracfone website and chat with a rep to make it happen. Currently the highest level iphone supported is the SE

  Answered 6 years ago by BoudicaVerified Purchase

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Q: QuestionIs this phone new ?

Asked 6 years ago by Ralph.

• A:Answer Yes this is a new phone

  Answered 6 years ago by JeffGVerified Purchase

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Q: Questiondoes this phone have face-time, and can I use tracfone cards with it?

Asked 6 years ago by jimmylewisjam.

• A:Answer Yes this phone has FaceTime, which i use and works flawlessly, depending how strong your internet connection is. Yes you can use tracfone cards.

  Answered 6 years ago by NoreVerified Purchase

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Q: QuestionCan this phone be updated to IOS12?

Asked 6 years ago by Etu1.

• A:Answer Hi. This is Mae from TracFone Wireless. Yes. You can update your phone's operating system once the updated version is available for you. Apple will send notifications once an updated version of your phone's operating system is available.

  Answered 6 years ago by TracFone Wireless

  
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Q: Questionwill this phone work in area code 85207

Asked 6 years ago by DON.

• A:Answer Hi. This is Mae from TracFone Wireless. We have a network tower on the area that supports this device's technology. However, we still need to check the coverage status on your physical address so we can properly address your question and concern. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word COVERAGE to 611611. Thank you.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionDO I HAVE TO UNLOCK THIS PHONE? IF SO HOW? I HAVE TRAC PHONE ALREADY CAN I JUST TRANSFER MINUTES ?

Asked 6 years ago by DON.

• A:Answer Hi. This is Mae from TracFone Wireless. You don't have to unlock the phone. You can directly transfer your phone number and existing minutes to this phone. For assistance, you may chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionDoes the IPhone tracfone SE works wth the Apple Watch 3

Asked 6 years ago by Etu1.

• A:Answer Hi. This is Mae from TracFone Wireless. No. We do not support Apple Watch 3 yet.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionWill I be able to email my friends in the USA from Europe when I get an SE. iPhone with Tracphone when I spend the summer in Germany

Asked 6 years ago by Sonny.

• A:Answer Hi. This is Katrina from TracFone Wireless. TracFone device will not work when you are located anywhere outside of the United States, Puerto Rico, Hawaii and the US Virgin Islands including, without limitation, while you are offshore or in international waters. However, if you are connected to a Wi-Fi network on the said country, you will be able to send an email.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionIf I purchase se i phone tracphone can I get a sim card for it when I go to england for a month for my job

Asked 6 years ago by george.

• A:Answer Hi. This is Janet from TracFone Wireless. We're sorry, but our branded phones are not carrier unlocked. It will only work with our service and while within our network coverage (US territories).

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionI have a TracFone ZTE and I have a monthly plan via straight talk, unlimited talk text. I am happy with TracFone but I want to FaceTime and connect with my Apple iPad. Will the features on this phone be similar to my iPad.

Asked 6 years ago by Jr.

• A:Answer Hi. This is Arianne from TracFone Wireless. Yes. This phone has similar features on your iPad. Thank you.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionHi is this phone a unlocked phone and can it be used for safelink wireless?

Asked 6 years ago by Lisa.

• A:Answer Hi. This is Cristy from TracFone Wireless. No. Our branded phones are not carrier unlocked. However, you can use it on SafeLink Wireless service. Thank you.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionCan this phone be used for safelink wireless?

Asked 6 years ago by Lisa.

• A:Answer Hello. This is Cristy from TracFone Wireless. Yes. You can use the phone on SafeLink Wireless service. Thanks.

  Answered 6 years ago by TracFone Wireless

  
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Q: QuestionTracpone is offering this phone at $199, will Best Buy match the price?

Asked 6 years ago by Dvbbb.

Q: QuestionHi. I understand the iphone se works with safelink. I have safelink under t-mobile. Is the phone compatible with t-mobile network? Thanks - Stacy

Asked 6 years ago by Stacy.

• A:Answer you can use this for safelink it will be under at&t or verizon but does not matter.just call safelink 1-800-Safelink and activate the iphone can find the same iphone on a site they they are affiliated with https://shop.safelinkwireless.com/Apple-iPhone-SE-LTE.html

  Answered 6 years ago by mattVerified Purchase

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Q: QuestionI am a little confused. Previously, I was told this phone could be used with Safelink, but now I am told it cannot be used with Safelink. I contacted TracFone and they are telling me that all their phones are compatible with Safelink. Can someone clarify?

Asked 6 years ago by Anonymous.

• A:Answer https://shop.safelinkwireless.com/Apple-iPhone-SE-LTE.html you can use it for safelink just activate through safelink at 1-800-Safelink

  Answered 6 years ago by mattVerified Purchase

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Q: QuestionHi, Can this phone be used with Safelink free service?

Asked 6 years ago by Anonymous.

• A:Answer yes

  Answered 6 years ago by mattVerified Purchase

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Q: QuestionDoes the phone have google icon

Asked 6 years ago by Dingle.

• A:Answer Yes

  Answered 6 years ago by Rustyski48Verified Purchase

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