A:Answer Hi. This is Cristy from TracFone Wireless. Before we address your inquiry, we will first need to check the network coverage in your area. To better assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To check for available network coverage, you can text the word COVERAGE to 611611. We will be happy to assist you. Thank you.